Hi Simon, before you go all the way and turn OpenERP into a network monitor tool, there might be some more lightweight options.
- Email. The monitor software can probably spit out emails when things go wrong. Send them to OpenERP and create a ticket from them. With a bit of tweaking you might even be able to automatically link the correct client to the ticket automatically. - Links. When you look at a client in OpenERP, it might be easier to write a little code that generates a link to this clients view in your monitor sofware. And while coding, you might also be able to embed that link in an iframe, so you dont have to leave the window. In general, this sounds like big projects, that you might want to look at doing with a more global community. Defenitly post your ideas on the OpenERP forum. -- rgds, Reinier Battenberg Director Mountbatten Ltd. +256 758 801 749 www.mountbatten.net On Sunday 05 December 2010 13:01:25 Simon Vass wrote: > As someone who has used FOSS for coming on to 10 years, a quandary keeps > popping up. > > I love the choice that FOSS gives me, but one of the problems with that > choice can be whether or not to use three products in place of one. I'll > give you my latest example. > > Three products I have used or would like to use together are; > > OpenERP > OTRS+ITSM Module > OCS Inventory > > Now to explain where I am stuck. Is it better to try and incorporate the > features in OTRS and OCSInventory into OpenERP, thereby creating one very > cool application with everything inside it or to try and form linkages > between all three and possibly a fourth OpenNMS. To explain I am a big fan > of ITIL, mainly because I see the advantages in documenting IT > infrastructure, but a central tenant of ITIL is to be able collect data as > automatically as possible, otherwise you'll never have a even close to up > to date CMDB, so OpenNMS and OCS Inventory allow me to do this. I am not a > developer so the easiest route would be the one involving the least amount > of programming, or should I try and form a Project Team? > > I give this example as the one I am facing now but have had this happen > before. So much so that one of my criteria for picking a FOSS product is > it's API or lack thereof. > > Thoughts? > > P.S. If anyone is looking at this kind of thing I'd love here from you, > pool our efforts. Having come to the conclusion I am never going to do > this by myself ;-) > > > > Simon Vass > Managing Director > E-Tech Uganda Ltd > > http://www.etech.ug > Tel: +256 (0) 312260620 or (0) 312260621 > email: [email protected] > skype: e-techservicedesk
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