[email protected] (Trent W. Buck)
writes:

> James Harper <[email protected]>
> writes:
>
>> If you go to Seagate warranty page it says to download this tool and
>> attach the output with the drive return. At a guess the tool is
>> windows only though.
>
> Yeah IBM tried that too, and I just went "uh, this system is in
> production, and it's in another state.  Taking it down to run your
> stupid script is Not Happening."  Repeating that often enough did the
> trick.  Don't remember if it was a Windows program of a linux-based live
> medium.

PS: I tell a lie, it was HP.  I remember now -- AFTER they agreed to
replace the drive, they were obsessing about whether the drive bay's
handle was blue or brown (we'd already told them the serial and so forth
of the drive IN the bay).

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