On 14/05/2013 8:44 PM, James Harper wrote: > I've been pleasantly surprised in the past, especially with phones that > _aren't_ sold from Telstra Shops. I've known a few cases where someone has a > phone that has a 12 month warranty but is still under the contract, and the > person is only phoning up to ask about getting out of the contract or buying > a new phone only to have the telco volunteer that the phone is effectively > under warranty because it is still under contract, despite what any warranty > that comes with the phone might say, and replace or repair it. The only > downside to that is that the repair turnaround is generally weeks and they > will often offer a temporary phone but it will be pretty crap, but it's still > cheaper than a new phone.
It's been a required feature for some time now, usually (with exceptions) all Telcos must warranty phones they sell on a plan for the life of the plan's initial contract period -- so, often better than the otherwise statutory 12 months. Here's a reference: http://www.accc.gov.au/media-release/accc-tells-mobile-providers-to-play-fair-with-consumers Cheers A. _______________________________________________ luv-main mailing list [email protected] http://lists.luv.asn.au/listinfo/luv-main
