Rainer M Krug wrote:

Well - I am fed up with fighting them - they will not get my money and I
will send it to another proofreader.

That's the rigth way. Bad service - drop them.
Surely there are enough proofreaders that will work with printed material.

You may want to inform that language lab that they lost the business
because you don't work with word, and are not buying an
expensive and inferior word processor just for the sake of proofreading...

Helge Hafting

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