Why oh why don't you take this up with Apple?

I bought a 1TB Time Capsule to find that it was superseded by a 2TB model, one 
call to Apple and a swap was arranged.


On 21/07/2011, at 4:57 PM, Mrs. Lynnette Annabel Smith wrote:

> Hello everybody
> 
> Why, oh why, does this always have to happen to us! On Monday of this week, I 
> ordered us a new mac Mini server machine, in order to replace the old PowerPC 
> which has been running since 2005 24/7 but which fell victim to the ravages 
> of time late last week and failed. The new machine arrived on Tuesday 
> afternoon. I just looked on the Apple website and, low and behold, the 
> machine has been updated since Monday. The Mac Mini is now an Intel® I5 Core 
> duo processor, whereas ours is a Core2 Duo. OK, it's 2.0 GHZ instead of 2.66 
> as ours is. But it's £50.00 cheaper, and comes with Lion Server.
> 
> I just don't get it; why on earth can't Apple tell you they are about to 
> update something you've ordered and give you the opportunity to wait for the 
> updated version? I am now probably going to have to install the software back 
> to factory defaults, pack the machine up and arrange an RMA because I don't 
> think it's right that we should be penalised like that; they should have told 
> us.
> 
> We think there's a way we can upgrade for free to Lion Server; but the 
> hardware changes and the price difference are the issues here. Just out of 
> interest, does anybody happen to know what is the difference between the 
> Core2 Duo and the I5? Gordon thinks the I5 has a larger L2 cash, but that's 
> not really a problem. What I want to know is whether we'd notice any 
> difference in functionality. Obviously the price is another issue as I said, 
> but why is it cheaper? At this point I am very disappointed with Apple's 
> marketing. They should have done the right thing by us instead of just 
> blatantly ignoring the fact that they were about to update the hardware. This 
> is one reason why I hate Apple's policy of secrecy. This is taking secrecy 
> too far!
> 
> Lynne
> 
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