Hi Mike and Ian,

Mike responded before I could, but his statement is correct: the volume of 
VoiceOver through the speaker and the volume for other audio sources playing 
through the speaker are set separately on the iPhone.  If it happens that for 
some reason the volume for VoiceOver has dropped through the speakers, just 
start VoiceOver speaking -- for example, by doing a two finger flick up to read 
all the contents of the current screen -- and use the volume up controls at the 
side of the iPhone to increase VoiceOver's volume through the speaker while 
VoiceOver is speaking.  You don't need to reset or turn off and then power up 
your phone to do this.  You simply need to make sure that VoiceOver is speaking 
when you perform the volume up adjustments.

HTH.  Cheers,

Esther

On Feb 6, 2012, at 6:11 AM, Michael Busboom wrote:

> Hello Ian,
> 
> I am greatly relieved to report that the problem has been solved.  Though 
> your diagnosis was incorrect, it got me to thinking, and I resolved the 
> problem in a pretty non-spectacular way.
> 
> First of all, I went to the Sounds entry in settings and determined that my 
> sound volume was at 100%.  Then, I turned off the phone and waited for a 
> minute before powering it up again.  No change.  
> 
> Finally, while holding the volume up key, after unplugging the earphones, I 
> just started randomly touching the screen to make VO talk.  All of a sudden, 
> I started hearing the speaker.  This leads me to conclude that the external 
> speaker volume is independent from the earphone volume.  Perhaps this will 
> help someone else, too.
> 
> Best regards, and thank you for indirectly helping me resolve the problem. :)
> 
> Mike
> On 6,Feb,2012, at 3:07 PM, Ian McNamara wrote:
> 
>> Hello Mike, no it is your Iphone, this should not happen. I'm on my third 
>> Iphone fours as the speaker went on my other two phones. It might be worth 
>> getting a sighted person to check that the volume is on full when using 
>> speakers. If it is on full and there is still no sound, go to apple and try 
>> and get a replacement.
>> 
>> Ian McNamara

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