Hello Jim and Others, I did a search of the Apple Support forums, and I'll paste in what I found recently posted on the topic: • How to reset Apple ID security questions? (answer dated October 6, 2012) <begin quote> Ok, so you need to re-set your security questions because you forgot your answers. You can either log into your AppleID account and find the link just below your security questions that allows you to send yourself an email to reset these questions. If you don't have such link, then this is what you need to do. Call Apple Support and state that you need to reset your security questions but do NOT have the reset link on your account. They will transfer you to Tech Support and even this person will not be able to fix it. Tech Support has to transfer you to Apple Security. NOTE: Only Tech Support can transfer you to Apple Security. Apple Security will ask to verify personal information with you such as name, device serial number, email address associated to your account, your address, and if you have a credit card on file, if you don't have a credit file, which was my case because i had never purchased anything before, then you will have to AT LEAST be able to answer ONE of the security questions. I never had the pressure so much in my life since I was in school! Anyways, once you verify all his questions, Apple Security will re-set your questions and you will be able to go back to your AppleID, log in, and re-enter your security questions/answers, add a recovery email address if you don't already have one, etc. Again, customer service or Tech Support can NOT help you. You need to have Tech Support transfer you to Apple Security. Good luck! <end quote>
I'll just add that I personally made a record of the questions and answers in the 1Password Pro account notes on my iOS devices. As Glenn remarks, I don't forget the answers, but I might forget the exact formatting, and I don't know whether the answers are case sensitive. Back in Thanksgiving of 2009, in the year the iPhone 3GS came out and when I got my first iPod Touch (way before I ever got an iPhone), 1Password offered their apps free for Thanksgiving. They haven't done that since, but they do run discounts on both their Mac and iOS products then. Of course, I do have to remember the long password for 1Password Pro, which consists of a number of random words with spaces in between, but that's manageable. HTH. Cheers, Esther >> >> On Nov 30, 2012, at 7:27 AM, Jim Noseworthy >> <[email protected]> wrote: >> >>> Hi Folks: >>> >>> I have a client who forgot his security answers and is unable to purchase >>> from the iTunes store. Anyone know how to reset the security answers? >>> >>> Thanks all over the place gang. >>> <--- Mac Access At Mac Access Dot Net ---> To reply to this post, please address your message to [email protected] You can find an archive of all messages posted to the Mac-Access forum at either the list's own dedicated web archive: <http://mail.tft-bbs.co.uk/pipermail/mac-access/index.html> or at the public Mail Archive: <http://www.mail-archive.com/[email protected]/>. Subscribe to the list's RSS feed from: <http://www.mail-archive.com/[email protected]/maillist.xml> The Mac-Access mailing list is guaranteed malware, spyware, Trojan, virus and worm-free! Please remember to update your membership options periodically by visiting the list website at: <http://mail.tft-bbs.co.uk/mailman/listinfo/mac-access/options/>
