Esther: Thanks much for your reply.
On 2012-11-30, at 1:00 PM, Esther <mori...@mac-access.net> wrote: > Hello Jim and Others, > > I did a search of the Apple Support forums, and I'll paste in what I found > recently posted on the topic: > • How to reset Apple ID security questions? (answer dated October 6, 2012) > <begin quote> > Ok, so you need to re-set your security questions because you forgot your > answers. > > You can either log into your AppleID account and find the link just below > your security questions that allows you to send yourself an email to reset > these questions. If you don't have such link, then this is what you need to > do. > > Call Apple Support and state that you need to reset your security questions > but do NOT have the reset link on your account. They will transfer you to > Tech Support and even this person will not be able to fix it. Tech Support > has to transfer you to Apple Security. NOTE: Only Tech Support can transfer > you to Apple Security. > > Apple Security will ask to verify personal information with you such as name, > device serial number, email address associated to your account, your address, > and if you have a credit card on file, if you don't have a credit file, which > was my case because i had never purchased anything before, then you will have > to AT LEAST be able to answer ONE of the security questions. I never had the > pressure so much in my life since I was in school! > > Anyways, once you verify all his questions, Apple Security will re-set your > questions and you will be able to go back to your AppleID, log in, and > re-enter your security questions/answers, add a recovery email address if you > don't already have one, etc. > > Again, customer service or Tech Support can NOT help you. You need to have > Tech Support transfer you to Apple Security. Good luck! > <end quote> > > I'll just add that I personally made a record of the questions and answers in > the 1Password Pro account notes on my iOS devices. As Glenn remarks, I don't > forget the answers, but I might forget the exact formatting, and I don't know > whether the answers are case sensitive. Back in Thanksgiving of 2009, in the > year the iPhone 3GS came out and when I got my first iPod Touch (way before I > ever got an iPhone), 1Password offered their apps free for Thanksgiving. > They haven't done that since, but they do run discounts on both their Mac and > iOS products then. Of course, I do have to remember the long password for > 1Password Pro, which consists of a number of random words with spaces in > between, but that's manageable. > > HTH. Cheers, > > Esther >>> >>> On Nov 30, 2012, at 7:27 AM, Jim Noseworthy >>> <jim.nosewor...@compuconference.com> wrote: >>> >>>> Hi Folks: >>>> >>>> I have a client who forgot his security answers and is unable to purchase >>>> from the iTunes store. Anyone know how to reset the security answers? >>>> >>>> Thanks all over the place gang. >>>> > > <--- Mac Access At Mac Access Dot Net ---> > > To reply to this post, please address your message to > mac-access@mac-access.net > > You can find an archive of all messages posted to the Mac-Access forum at > either the list's own dedicated web archive: > <http://mail.tft-bbs.co.uk/pipermail/mac-access/index.html> > or at the public Mail Archive: > <http://www.mail-archive.com/mac-access@mac-access.net/>. > Subscribe to the list's RSS feed from: > <http://www.mail-archive.com/mac-access@mac-access.net/maillist.xml> > > The Mac-Access mailing list is guaranteed malware, spyware, Trojan, virus and > worm-free! > > Please remember to update your membership options periodically by visiting > the list website at: > <http://mail.tft-bbs.co.uk/mailman/listinfo/mac-access/options/> <--- Mac Access At Mac Access Dot Net ---> To reply to this post, please address your message to mac-access@mac-access.net You can find an archive of all messages posted to the Mac-Access forum at either the list's own dedicated web archive: <http://mail.tft-bbs.co.uk/pipermail/mac-access/index.html> or at the public Mail Archive: <http://www.mail-archive.com/mac-access@mac-access.net/>. Subscribe to the list's RSS feed from: <http://www.mail-archive.com/mac-access@mac-access.net/maillist.xml> The Mac-Access mailing list is guaranteed malware, spyware, Trojan, virus and worm-free! Please remember to update your membership options periodically by visiting the list website at: <http://mail.tft-bbs.co.uk/mailman/listinfo/mac-access/options/>
