Try that maybe the phone is in recovery mode and so requires a restore
from iTunes.
Sent from my laptop
On 27/09/2014 19:42, Leo Bissonnette wrote:
Hello,
Today we have decided to update our various iPhones and iPads.
We started with my son-in-law’s iPhone and have found that his phone isn’t
responding. We have left it for over an hour and it’s at a blank screen.
He started the process connected to power, starting the upgrade directly from
the phone.
Wondering if we should do the upgrades using our Macs?
Any thoughts/suggestions.
Thanks in advance.
Leo
Leo A. Bissonnette, Ph.D.
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