Thanks for the reply. I have had the same info/advice from a friend (who is ANAL : -).
In my call to VISA I was up front in telling them all the details. I was handed over to a manager who will handle the case.
She said they run into this often and if they wait 60 days to go after the "merchant" they will be sure to get a refund.
It seemed to be a time period after which the "merchant" could not claim it was "in the mail" or use other excuses.
I will let them handle it their way and avoid extra charges on unpaid balance and then pursuing a refund of those charges because the refund was being processed etc....
< Insert rant about how banks and CC companies already charge too much, doinking us every chance they get, not <providing very good service etc. Go on about how we, as Canadians, don't complain enough etc...
Stan
On Monday, July 7, 2003, at 01:45 PM, Lincoln Dunn wrote:
Stan:
I'm curious about you stating that the CC company has to wait 60 days. I
definitely could be wrong (IANAL), but my understanding is that, if you
never signed a receipt (which, being an online transaction, I assume not),
then you can refuse payment on the billed amount, and the *retailer* has to
provide proof of signature in order to collect that amount from you.
It may be a bit dishonest (again with the IANAL), but I'd consider calling
back the CC company, and telling them you never authorized the payment. See
if you can screw NetBatt on the chargeback, since they've attempted to screw
you. >:-)
Lincoln
I'd like to warn fellow Canadians (and perhaps even our southern neighbours) about doing business with Netbatts, which seems to be a supplier of batteries for laptops... Their parent company is Laptops Again.
My experience: These people took my order, my VISA number and my trust in doing business across the border. More than a month has passed and they have not filled the order, and have stopped answering my email and phone calls.
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