There is no firewall built in to this modem or any others that I am aware of firewall are found in routers.
I am looking at the instructions as I type and I notice that Mac osx systems must be updated to at least 10.1. I have found in the past that Panther is the requirement for trouble free connection. Having said that has she checked that she has a filter in every extension that is in use? If possible she should go to the master socket and remove the frontplate (assuming she has one of this type) and plug a filter in direct this will give her the best chance of success
Hope this helps
John
On 24 Jan 2005, at 05:36, Chris Addo-Yobo "Sparrow" wrote:
Hello Stephen,
I think I know what the problem is. Unfortunately I dont think your mum will be able to handle it - I am assuming she is no mac guru :)
It is to do with the firewalls built into some of these adsl modems. She will have to address the modem using a web browser to create new firewall settings for the modem.
Regards Chris
[EMAIL PROTECTED] wrote:
Hello All,
My Mum has received her ADSL pack from OneTel, including a SpeedTouch 330 USB ADSL modem, followed all the instructions (well, so she said, and my sister was there to help), but is having problems dialling up. She phoned up OneTel and they verified her set up, still had no joy, and told her, "We often have problems with Mac's, you need to phone Apple." Sounds like sloping shoulders myself...
Then she phoned me - unfortunately I'm in Switzerland, so I can't pop round to check it out... I got her to check the connection log from Internet Connect, and she sees the message "CHAP authentication failed". Is this just a userid/password error or is there likely to be a problem with the handshaking itself?
Can anyone please advise?
Thanks, Stephen
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