Fwd: OneTel - CHAP authentication failed

[EMAIL PROTECTED] Mon, 24 Jan 2005 13:26:21 -0800

Thank Guys for the response, she fixed it herself! Unplugged the modem from the USB port in the back of her iMac and plugged it back in... So, if anyone ever needs any help with ADSL, just ask my Mum, OK?

Now she has a use for her Christmas prezzie (iSight), so she can see my ugly mug more often.

Thanks again, Stephen

Begin forwarded message:

From: "[EMAIL PROTECTED]" <[EMAIL PROTECTED]>
Date: 22 January 2005 18:56:10 GMT+01:00
To: Mac UK <[email protected]>
Subject: OneTel - CHAP authentication failed
Reply-To: Mac UK <[email protected]>
Hello All,
My Mum has received her ADSL pack from OneTel, including a SpeedTouch 330 USB ADSL modem, followed all the instructions (well, so she said, and my sister was there to help), but is having problems dialling up. She phoned up OneTel and they verified her set up, still had no joy, and told her, "We often have problems with Mac's, you need to phone Apple." Sounds like sloping shoulders myself...

Then she phoned me - unfortunately I'm in Switzerland, so I can't pop round to check it out... I got her to check the connection log from Internet Connect, and she sees the message "CHAP authentication failed". Is this just a userid/password error or is there likely to be a problem with the handshaking itself?
Can anyone please advise?
Thanks, Stephen
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Fwd: OneTel - CHAP authentication failed

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