I just cancelled my .Mac account last week. I started here: http://www.apple.com/support/dotmac
And got the following response: "Thank you for contacting .Mac Customer Support. Apple accepts cancellations of .Mac memberships only during the first 30 days of membership. If your .Mac account was created or renewed within the last 30 days and you wish to cancel it, first log in to .Mac and retrieve any data that you would like to preserve. To learn how to remove your data, visit <http://www.mac.com/1/mac_faq.html> and click Data Preservation near the top of the page. After retrieving your data, reply to this message and supply the following: 1. Your .Mac user name 2. Your billing address 3. Your phone number 4. Your birthday 5. A different email address, to which Apple will send confirmation that your .Mac account has been canceled, if you so desire Apple will verify your information and cancel your account. Your credit card will be charged for the number of days your account was active. Sincerely, The .Mac Billing Support Team Access a wealth of technical support information in .Mac Support: <http://www.apple.com/support/dotmac>. " I was inside the 30 day period, but I'm sure with a little pushing they can cancel outside of the 30 day window. Any .Mac members might benefit from un-checking that auto-renew box unless you're absolutely sure. rob Alex Whitman wrote: > > On Mar 31, 2006, at 8:39 PM, Jerry Freeman wrote: > >> The purpose of this afternoons support call was to setup an insight >> mail account, and terminate a .mac account that was recently renewed. >> >> My question is, has anyone successfully done so and received a pro- >> rata refund. If so where on earth did you find option to terminate >> the account. All I could find is the login for the user account and >> a support request form. We need .mac billing. TIA...jf > > > > I found this: > > "Q: How do I turn off auto-renewal and cancel my .Mac membership? > "To cancel your .Mac membership for the following year, go to Account > and click the "Credit Card Info" button. Uncheck the "Auto-Renew" > checkbox and click "Submit". The main Account page will then show > that your account is set to expire on your anniversary date. Your > credit card will not be charged for the following year, and you will > receive a notice on your anniversary date that your account has > expired." > > A little more here: http://www.mac.com/1/mac_faq.html > > Doesn't look like the answer you wanted to hear. Does the credit card > they used for the renewal offer any kind of buyer protection? > > Alex > > > | The next meeting of the Louisville Computer Society will > | be March 28 at Pitt Academy, 6010 Preston Highway. > | The LCS Web page is <http://www.kymac.org>. > | List posting address: <mailto:macgroup at erdos.math.louisville.edu> > | List Web page: <http://erdos.math.louisville.edu/macgroup> > > | The next meeting of the Louisville Computer Society will | be March 28 at Pitt Academy, 6010 Preston Highway. | The LCS Web page is <http://www.kymac.org>. | List posting address: <mailto:macgroup at erdos.math.louisville.edu> | List Web page: <http://erdos.math.louisville.edu/macgroup>
