On Wednesday, February 19, 2003, at 11:21 PM, andrew arnold wrote:

> Ward, thanks for the info. It is interesting. I have not changed my 
> hardware
> configuration, and I get a repeatable crash when I am working in 
> Turbotax.
> It NEVER happens in any other program. I assume it is a kernel panic. 
> I have
> never seen anything like it. The screen, cursor, etc all completely 
> freeze
> and code spills down the screen. I have to hard-reboot.


I don't know what's happening, but it's probably not a kernel panic. On 
X.1.n, kernel panics brought up debugging text on the screen. On X.2.n, 
kernel panics bring up a dialog box with instructions in several 
languages about how to reboot.

It does sound like a hardware problem to me. I'd check the hard drive 
where TurboTax is installed, and I'd also check the fonts TurboTax 
uses. MacInTax had a history of doing weird font installations that 
messed up other programs, so maybe TurboTax has carried on that fine 
tradition.



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