I had a keyboard problem which meant replacing the keyboard. I called Apple (I have Applecare and that could make a difference) and described the problem. They sent me a new keyboard which I received within 48 hours and it was simple to install, less than 5 minutes. Good luck. On Aug 26, 2005, at 9:53 AM, Jerry Freeman wrote:
> Over the years I have replaced numerous iBook keyboards for clients > and this one sounds a candidate. The good news is Apple products carry > a one year warranty, the bad news is she will have to call Apple with > her serial number and have the keyboard replaced under warranty > service. This entails sending the product away for repairs. They send > you a shipping box and the turn around time has been pretty good. The > Apple phone service tech will probably recommend a whole bunch of > minor stuff including reinstalling the OS before they bite the bullet > and have it serviced. Advise her to get everything backed up. The > alternative is to return the iBook to the bricks and mortar authorized > reseller where it was purchased for assistance...jf > > On Aug 26, 2005, at 8:32 AM, Lydia Wells Sledge wrote: > >> I am so impressed with the knowledge of this group. I hope you can >> help solve a friend's problem. >> Her daughter is off at college with her 6-month-old iBook and reports >> the problem below. >> Can you suggest any solutions? I'll pass them along to her mother. >> >> "Julia has been delivered to school, and now reports a problem with >> her >> keyboard. She says that it's typing weird things instead of what it >> should. >> Specifically, one problem involves the @ symbol, and the apostrophe, >> both essential >> (says she, copying & pasting those in) >> I've suggested system preferences, but she's not finding anything >> ususual. >> And we've looked at her language settings. >> Can you think of anything else?" >> >> Thanks, >> - Lydia >> Lydia Wells Sledge >> l.w.sledge at mac.com >> > > ======================================================================= > ==== > > ...there are no bad photographers, just inexperienced Photoshop > operators. > > | The next meeting of the Louisville Computer Society will | be September 27 at Pitt Academy, 6010 Preston Highway. | The LCS Web page is <http://www.kymac.org>. | List posting address: <mailto:macgroup at erdos.math.louisville.edu> | List Web page: <http://erdos.math.louisville.edu/macgroup>
