My thanks to all As usual, another education, and a multi facetted look at things. As much as I hate to, I may buy an Apple plan just to have real person to talk to!
Jan On Wednesday, April 14, 2004, at 02:50 PM, Mike Watkins wrote: > Marta, > When I got my iMac a bit over two years ago, I bought an Apple Care > plan for three years. I seldom call them lately; but tech support > calls are free and they will patiently walk me through a problem while > they're on the line. I've already started wondering if I can renew > that plan when it's due to run out. It's been great. > Mike > On Wednesday, April 14, 2004, at 12:19 PM, Marta Edie wrote: > >> Rex, at least that makes sense in a way and gives some comfort to us >> and perhaps a reason . And when there is a reason one can accept a >> certain inconvenience. I had been thinking about that chat based >> possibility, not so much as a replacement for e-mail , but as a means >> to get handsfree communication with tech support when you speak on >> the phone and need both of your hands to find these ever entangled >> cords, buttons etc. I would even be willing to buy one of those >> cameras to see the person I would be actually chatting to- even with >> a distorted image. >> Marta >> On Apr 14, 2004, at 11:37, Rex Baldazo wrote: >> >>> Not to be an apologist for Apple, but a lot of Web sites are removing >>> email support links *because* of spam. What happens is that spammers >>> are crawling Web sites looking for posted email addresses to add into >>> their catalog. Which means the support email address gets flooded >>> with >>> spam and it's impossible to locate legitimate customer contact from >>> that >>> flood of spammage. >>> >>> So a lot of sites are moving to forms-based submissions instead of >>> email-based. >>> >>> Not saying it's a good thing, just saying it's inevitable that direct >>> email-based contact is going away. My hope is that something else, >>> like >>> chat-based contact, may replace it. I know some sites do use >>> chat-based >>> interactive support. >>> >>> --- Rex. >>> >>> -----Original Message----- >>> From: owner-macgroup at erdos.math.louisville.edu >>> [mailto:owner-macgroup at erdos.math.louisville.edu] On Behalf Of Marta >>> Edie >>> Sent: Wednesday, April 14, 2004 11:34 AM >>> To: macgroup at erdos.math.louisville.edu >>> Subject: Re: MacGroup: web mail [.mac gripe] >>> >>> >>> Janice, in fact that is the big trouble with APPLE, period, that you >>> cannot e-mail them anymore. I mean you can, but get no individual >>> answer >>> , and on those websites they have hundreds of pages of >>> fiddle-di-fuddle >>> to read pertaining your program, but never actually addressing your >>> individual problem. If I live long enough and get better with my >>> troubled body I shall hunt Steve Jobs up personally and confront him >>> with that problem!!!!! I believe all Apple users ought to rise up in >>> a >>> grass roots endeavor to have the personal e-mail feature >>> re-activated. - >>> I am surprised you are getting Spam. I haven't gotten one piece of >>> Spam >>> for over a year now. toi, toi, toi! >>> Marta >>> On Apr 14, 2004, at 11:57, Janice Weber wrote: >>> >>> >>> Marta, >>> I don't know how to find individual answers from .mac. I've been >>> getting >>> SPAM with only .mac addresses and have a couple other questions. They >>> only answer me with a form email like this: Thank you for contacting >>> support at dotmac.apple.com. >>> >>> >>> .Mac does not provide technical support via email. If you are seeking >>> technical assistance with your .Mac account, see the online support >>> options >>> listed below. >>> >>> >>> Full .Mac members can access a wide range of Web-based support >>> services >>> and >>> features, including online Help, the AppleCare Knowledge Base, and >>> online >>> discussion forums moderated by Apple and exclusively for .Mac >>> members. >>> You >>> can review all of your support options at >>> http://www.mac.com/support/ >>> >>> >>> Of course those sites are all major time-takers. >>> >>> >>> It's my one big gripe about .mac. Anyone have any other ways to >>> contact >>> .mac support?? >>> Jan >>> >>> >>> On Wednesday, April 14, 2004, at 10:26 AM, Marta Edie wrote: >>> >>> >>> Hi, Janice, i am not talking about the setting in your mailbox on the >>> computer. I know you can manipulate all those under view. I am >>> talking >>> on the mailbox on the server when you to .mac mail in what I call >>> cyberspace. There in the "sent" mode the view panel does not work. >>> It is >>> a completely different ballgame there. And for some reason it tells >>> me >>> there on "from: in the bar above the sent mail. It is obvius the mail >>> comes from me. It is not so obvious to whom it was sent. And I would >>> like to add this or replace the "from" with the "to" >>> Marta >>> On Apr 14, 2004, at 11:03, Janice Weber wrote: >>> >>> >>> Hi Marta, >>> Mine was already set that way but I found it could be changed under >>> the >>> "View" menu. Make sure you are in the mailbox that you want to set >>> because the view menu changes as you change boxes. >>> >>> >>> When you are in "Sent", pull down View, Columns, and check the ones >>> you >>> want shown. >>> >>> >>> Jan >>> >>> >>> >>> On Monday, April 12, 2004, at 09:08 PM, Marta Edie wrote: >>> >>> >>> Could any of you people who have a .mac account tell me whether it is >>> possible in the "sent messages" box on the web add a "sent to" and >>> perhaps eliminate the "from" ? I know when I look at that window that >>> all the messages shown are from me, but it is the person I sent them >>> to >>> I would like to see, just like in the regular account. right now i >>> need >>> to open the mail, so I can recall to whom it was sent. >>> Marta >>> >>> >>> >>> >>> | The next meeting of the Louisville Computer Society will >>> | be April 27. The LCS Web page is <http://www.kymac.org>. >>> | List posting address: <mailto:macgroup at erdos.math.louisville.edu> >>> | List Web page: <http://erdos.math.louisville.edu/macgroup> >>> >>> >>> Those who would sacrifice Liberty for Security deserve neither >>> -Benjamin >>> Franklin >>> >>> >>> >>> >>> | The next meeting of the Louisville Computer Society will >>> | be April 27. The LCS Web page is <http://www.kymac.org>. >>> | List posting address: <mailto:macgroup at erdos.math.louisville.edu> >>> | List Web page: <http://erdos.math.louisville.edu/macgroup> >>> >>> >>> >>> >>> >>> | The next meeting of the Louisville Computer Society will >>> | be April 27. The LCS Web page is <http://www.kymac.org>. >>> | List posting address: <mailto:macgroup at erdos.math.louisville.edu> >>> | List Web page: <http://erdos.math.louisville.edu/macgroup> >>> >>> >>> Those who would sacrifice Liberty for Security deserve neither >>> -Benjamin >>> Franklin >>> >>> >>> >>> | The next meeting of the Louisville Computer Society will >>> | be April 27. The LCS Web page is <http://www.kymac.org>. >>> | List posting address: <mailto:macgroup at erdos.math.louisville.edu> >>> | List Web page: <http://erdos.math.louisville.edu/macgroup> >>> >> >> >> >> | The next meeting of the Louisville Computer Society will >> | be April 27. The LCS Web page is <http://www.kymac.org>. >> | List posting address: <mailto:macgroup at erdos.math.louisville.edu> >> | List Web page: <http://erdos.math.louisville.edu/macgroup> >> > > > > | The next meeting of the Louisville Computer Society will > | be April 27. The LCS Web page is <http://www.kymac.org>. > | List posting address: <mailto:macgroup at erdos.math.louisville.edu> > | List Web page: <http://erdos.math.louisville.edu/macgroup> > Those who would sacrifice Liberty for Security deserve neither -Benjamin Franklin | The next meeting of the Louisville Computer Society will | be April 27. The LCS Web page is <http://www.kymac.org>. | List posting address: <mailto:macgroup at erdos.math.louisville.edu> | List Web page: <http://erdos.math.louisville.edu/macgroup>
