Rex, at least that makes sense in a way and gives some comfort to us and perhaps a reason . And when there is a reason one can accept a certain inconvenience. I had been thinking about that chat based possibility, not so much as a replacement for e-mail , but as a means to get handsfree communication with tech support when you speak on the phone and need both of your hands to find these ever entangled cords, buttons etc. I would even be willing to buy one of those cameras to see the person I would be actually chatting to- even with a distorted image. Marta On Apr 14, 2004, at 11:37, Rex Baldazo wrote:
> Not to be an apologist for Apple, but a lot of Web sites are removing > email support links *because* of spam. What happens is that spammers > are crawling Web sites looking for posted email addresses to add into > their catalog. Which means the support email address gets flooded with > spam and it's impossible to locate legitimate customer contact from > that > flood of spammage. > > So a lot of sites are moving to forms-based submissions instead of > email-based. > > Not saying it's a good thing, just saying it's inevitable that direct > email-based contact is going away. My hope is that something else, > like > chat-based contact, may replace it. I know some sites do use > chat-based > interactive support. > > --- Rex. > > -----Original Message----- > From: owner-macgroup at erdos.math.louisville.edu > [mailto:owner-macgroup at erdos.math.louisville.edu] On Behalf Of Marta > Edie > Sent: Wednesday, April 14, 2004 11:34 AM > To: macgroup at erdos.math.louisville.edu > Subject: Re: MacGroup: web mail [.mac gripe] > > > Janice, in fact that is the big trouble with APPLE, period, that you > cannot e-mail them anymore. I mean you can, but get no individual > answer > , and on those websites they have hundreds of pages of fiddle-di-fuddle > to read pertaining your program, but never actually addressing your > individual problem. If I live long enough and get better with my > troubled body I shall hunt Steve Jobs up personally and confront him > with that problem!!!!! I believe all Apple users ought to rise up in a > grass roots endeavor to have the personal e-mail feature re-activated. > - > I am surprised you are getting Spam. I haven't gotten one piece of Spam > for over a year now. toi, toi, toi! > Marta > On Apr 14, 2004, at 11:57, Janice Weber wrote: > > > Marta, > I don't know how to find individual answers from .mac. I've been > getting > SPAM with only .mac addresses and have a couple other questions. They > only answer me with a form email like this: Thank you for contacting > support at dotmac.apple.com. > > > .Mac does not provide technical support via email. If you are seeking > technical assistance with your .Mac account, see the online support > options > listed below. > > > Full .Mac members can access a wide range of Web-based support services > and > features, including online Help, the AppleCare Knowledge Base, and > online > discussion forums moderated by Apple and exclusively for .Mac members. > You > can review all of your support options at > http://www.mac.com/support/ > > > Of course those sites are all major time-takers. > > > It's my one big gripe about .mac. Anyone have any other ways to contact > .mac support?? > Jan > > > On Wednesday, April 14, 2004, at 10:26 AM, Marta Edie wrote: > > > Hi, Janice, i am not talking about the setting in your mailbox on the > computer. I know you can manipulate all those under view. I am talking > on the mailbox on the server when you to .mac mail in what I call > cyberspace. There in the "sent" mode the view panel does not work. It > is > a completely different ballgame there. And for some reason it tells me > there on "from: in the bar above the sent mail. It is obvius the mail > comes from me. It is not so obvious to whom it was sent. And I would > like to add this or replace the "from" with the "to" > Marta > On Apr 14, 2004, at 11:03, Janice Weber wrote: > > > Hi Marta, > Mine was already set that way but I found it could be changed under the > "View" menu. Make sure you are in the mailbox that you want to set > because the view menu changes as you change boxes. > > > When you are in "Sent", pull down View, Columns, and check the ones you > want shown. > > > Jan > > > > On Monday, April 12, 2004, at 09:08 PM, Marta Edie wrote: > > > Could any of you people who have a .mac account tell me whether it is > possible in the "sent messages" box on the web add a "sent to" and > perhaps eliminate the "from" ? I know when I look at that window that > all the messages shown are from me, but it is the person I sent them to > I would like to see, just like in the regular account. right now i need > to open the mail, so I can recall to whom it was sent. > Marta > > > > > | The next meeting of the Louisville Computer Society will > | be April 27. The LCS Web page is <http://www.kymac.org>. > | List posting address: <mailto:macgroup at erdos.math.louisville.edu> > | List Web page: <http://erdos.math.louisville.edu/macgroup> > > > Those who would sacrifice Liberty for Security deserve neither > -Benjamin > Franklin > > > > > | The next meeting of the Louisville Computer Society will > | be April 27. The LCS Web page is <http://www.kymac.org>. > | List posting address: <mailto:macgroup at erdos.math.louisville.edu> > | List Web page: <http://erdos.math.louisville.edu/macgroup> > > > > > > | The next meeting of the Louisville Computer Society will > | be April 27. The LCS Web page is <http://www.kymac.org>. > | List posting address: <mailto:macgroup at erdos.math.louisville.edu> > | List Web page: <http://erdos.math.louisville.edu/macgroup> > > > Those who would sacrifice Liberty for Security deserve neither > -Benjamin > Franklin > > > > | The next meeting of the Louisville Computer Society will > | be April 27. The LCS Web page is <http://www.kymac.org>. > | List posting address: <mailto:macgroup at erdos.math.louisville.edu> > | List Web page: <http://erdos.math.louisville.edu/macgroup> > | The next meeting of the Louisville Computer Society will | be April 27. The LCS Web page is <http://www.kymac.org>. | List posting address: <mailto:macgroup at erdos.math.louisville.edu> | List Web page: <http://erdos.math.louisville.edu/macgroup>
