Not to be an apologist for Apple, but a lot of Web sites are removing email support links *because* of spam. What happens is that spammers are crawling Web sites looking for posted email addresses to add into their catalog. Which means the support email address gets flooded with spam and it's impossible to locate legitimate customer contact from that flood of spammage.
So a lot of sites are moving to forms-based submissions instead of email-based. Not saying it's a good thing, just saying it's inevitable that direct email-based contact is going away. My hope is that something else, like chat-based contact, may replace it. I know some sites do use chat-based interactive support. --- Rex. -----Original Message----- From: [EMAIL PROTECTED] [mailto:owner-macgroup at erdos.math.louisville.edu] On Behalf Of Marta Edie Sent: Wednesday, April 14, 2004 11:34 AM To: macgroup at erdos.math.louisville.edu Subject: Re: MacGroup: web mail [.mac gripe] Janice, in fact that is the big trouble with APPLE, period, that you cannot e-mail them anymore. I mean you can, but get no individual answer , and on those websites they have hundreds of pages of fiddle-di-fuddle to read pertaining your program, but never actually addressing your individual problem. If I live long enough and get better with my troubled body I shall hunt Steve Jobs up personally and confront him with that problem!!!!! I believe all Apple users ought to rise up in a grass roots endeavor to have the personal e-mail feature re-activated. - I am surprised you are getting Spam. I haven't gotten one piece of Spam for over a year now. toi, toi, toi! Marta On Apr 14, 2004, at 11:57, Janice Weber wrote: Marta, I don't know how to find individual answers from .mac. I've been getting SPAM with only .mac addresses and have a couple other questions. They only answer me with a form email like this: Thank you for contacting support at dotmac.apple.com. .Mac does not provide technical support via email. If you are seeking technical assistance with your .Mac account, see the online support options listed below. Full .Mac members can access a wide range of Web-based support services and features, including online Help, the AppleCare Knowledge Base, and online discussion forums moderated by Apple and exclusively for .Mac members. You can review all of your support options at http://www.mac.com/support/ Of course those sites are all major time-takers. It's my one big gripe about .mac. Anyone have any other ways to contact .mac support?? Jan On Wednesday, April 14, 2004, at 10:26 AM, Marta Edie wrote: Hi, Janice, i am not talking about the setting in your mailbox on the computer. I know you can manipulate all those under view. I am talking on the mailbox on the server when you to .mac mail in what I call cyberspace. There in the "sent" mode the view panel does not work. It is a completely different ballgame there. And for some reason it tells me there on "from: in the bar above the sent mail. It is obvius the mail comes from me. It is not so obvious to whom it was sent. And I would like to add this or replace the "from" with the "to" Marta On Apr 14, 2004, at 11:03, Janice Weber wrote: Hi Marta, Mine was already set that way but I found it could be changed under the "View" menu. Make sure you are in the mailbox that you want to set because the view menu changes as you change boxes. When you are in "Sent", pull down View, Columns, and check the ones you want shown. Jan On Monday, April 12, 2004, at 09:08 PM, Marta Edie wrote: Could any of you people who have a .mac account tell me whether it is possible in the "sent messages" box on the web add a "sent to" and perhaps eliminate the "from" ? I know when I look at that window that all the messages shown are from me, but it is the person I sent them to I would like to see, just like in the regular account. right now i need to open the mail, so I can recall to whom it was sent. Marta | The next meeting of the Louisville Computer Society will | be April 27. The LCS Web page is <http://www.kymac.org>. | List posting address: <mailto:macgroup at erdos.math.louisville.edu> | List Web page: <http://erdos.math.louisville.edu/macgroup> Those who would sacrifice Liberty for Security deserve neither -Benjamin Franklin | The next meeting of the Louisville Computer Society will | be April 27. The LCS Web page is <http://www.kymac.org>. | List posting address: <mailto:macgroup at erdos.math.louisville.edu> | List Web page: <http://erdos.math.louisville.edu/macgroup> | The next meeting of the Louisville Computer Society will | be April 27. The LCS Web page is <http://www.kymac.org>. | List posting address: <mailto:macgroup at erdos.math.louisville.edu> | List Web page: <http://erdos.math.louisville.edu/macgroup> Those who would sacrifice Liberty for Security deserve neither -Benjamin Franklin | The next meeting of the Louisville Computer Society will | be April 27. The LCS Web page is <http://www.kymac.org>. | List posting address: <mailto:macgroup at erdos.math.louisville.edu> | List Web page: <http://erdos.math.louisville.edu/macgroup>
