> > BTW, when they decline to replace an oft-repaired machine, ask to > speak to a supervisor. Be firm, but polite. They want you to be happy.
yeah, I know all about that. My first mac (iBook) had the logic board flickering screen issue and was in for repair 3 times. when it acted up again, i basically made them give me a new one. Firm, but polite. I know that the level one call center people aren't the ones that made my iBook screwy. And I know how the "front lines" of customer support get abused. This time though, I just wanted the powerbook fixed. I'm happy for the upgrade. saves me going through the "but I NEED that new feature" psychosis. :) r. | The next meeting of the Louisville Computer Society will | be May 23 at Pitt Academy, 6010 Preston Highway. | The LCS Web page is <http://www.kymac.org>. | List posting address: <mailto:macgroup at erdos.math.louisville.edu> | List Web page: <http://erdos.math.louisville.edu/macgroup>
