On Jun 8, 2012, at 2:25 PM, JJ wrote: > Yesterday, I restarted the computer after clearing the caches and it took > forever to restart. When it did, it couldn't discover the mouse. Finally > fixed that and went to google chrome -- couldn't access any web pages. Still > can't. > > I rebooted again from "off", reset the pram, still took forever to load but > it finally did. Tried access the web pages again. nothing. Bluetooth, > airport all working. Checked network settings -- says it's connected and I > have an IP address. All other computers and devices, Ipad, Ipod, iphones, > apple tv, kindle..... all can access the internet. Only the imac can't. I > called Insight and they tried a few things -- tried pinging google chrome and > nothing. It doesnt ping.
I guess you're connected wirelessly, from the sound of it. Have you tried restarting your router? After you do, then restart the iMac and try pinging your router, or logging into it. (It's usually at 192.168.0.1.) This will tell you whether you're connected locally. If you can log into your router with any device, there's usually a status page to tell you which devices are connected. If you don’t see the iMac there, then the problem is probably with the computer.
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