I have a 5 year old MacBook pro. I am running Mac OS 10.7.4.
One of my programs, Sandvox ( a Mac Only website creator program by Karelia
<http://www.karelia.com>) has over a hundred templates. I began creating a new
website and chose a template (Telegraph Office) I had never used before. When I
started to edit the home page the program crashed. The crash does not occur
when I take the same steps with my current website templates.
Karelia offers excellent tech support so I emailed them about the problem. They
had me email my console log and then the diagnostic logs.
It took them a while to get back to me as they were having trouble finding the
problem.
Here is what they said:
> Thanks. These files have given me some information, but not a lot to go on.
> It seems like the Mac is stuck at some low level trying to load in something
> from the disk, or possibly over the network.
>
> I'm wondering if there may be some kind of file corruption, possibly in your
> copy of Sandvox (where the Telegraph Office design is embedded.)
>
> You may want to run disk first aid on your system - this might solve the
> problem.
>
> To do this, open Disk Utility, in the Utilities folder in the Applications
> folder. Select your disk in the list at the left, and then click the "First
> Aid" tab. Click the help button (question mark) in the lower left corner of
> the window for more details. (You may have to start up from your Mac OS X
> installation disk and run Disk Utility from the "Utilities" menu.) Be sure
> to "Repair Disk" and not just "Repair Disk Permissions."
>
> Another suggestion, after this, is to download a fresh copy of Sandvox to
> replace the copy you have there.
>
> I'm *hoping* this will help! Good luck!
I ran the disk utility program, verify disk option, and received this message
in a pop up window:
This disk needs to be repaired using the Recovery HD. Restart
your computer, holding down the
Command key and the R key until you see the Apple logo.
When the Mac OS X Utilities window appears, choose Disk Utility.
Within the disk first aid window I also received this message:
Invalid node structure
The volume Ethan could not be verified completely
Error: This disk needs to be repaired using the
Recovery HD. Restart your computer, holding down the Command key and the R key
until you see the Apple logo.
When the Mac OS X Utilities window appears, choose Disk
Utility.
I am not sure what the "Recovery HD disk" is. I downloaded Lion from the app
store and I can start up from that disk. I also have install DVD's for OS X
10.2 (which came with my computer), Panther (10.3) - 3 disks, Leopard (10.5.6),
and Snow Leopard (10.6.3).
My questions are what is the Recovery HD and where do I get one or should I
start up with the Lion dvd and, if so, will I be able to repair the disk and
repair permissions?
Thanks.
Harry
Harry Jacobson-Beyer
[email protected]
www.harryjb.us
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