On Jan 21, 2013, at 12:31 AM, Suzanne Blake <[email protected]> wrote:
> You might have someone call to make sure your phone isn't sending a bizarre > message. I was going to say that. You might also give them a second number as a backup. Have you tried calling your own number from a different phone to see what you get? That said, I would think if the same thing happened two days in a row that Insight ought to have a policy that they go to the address anyway. You might just tell them that you have had problems with your phone (even if you are sure you haven't) and you would like them to disregard their procedures and come no matter what. Just an idea. <digression> I don't think ANY business actually intends to give their customers bad service. They're just people, and people make mistakes. Man, I sure hope that people are forgiving of me when I make mistakes. I'm sorry to say that I have been on both ends of such failures. I have two ex-wives and too many ex-clients that weren't up to the task, but it was definitely NOT because I didn't care about them and wasn't trying my darndest. Insight has its issues (Not very often for me, though). AT&T has issues (surprisingly enough, again, not for me). I have heard all kinds of bad things about Verizon and their customers. Dish has good service (if you're not trying to watch the weather channel in a storm). You even hear people ranting and raving about how bad Apple customer service is and ironically they are consistently rated the best in customer satisfaction. A business can only try and do what they can and hope that their customers are understanding when misunderstandings or miscommunications or misaligned expectations or <GASP> misteaks happen! Yes, Insight has the best product for some people, but that doesn't mean you might not be just as happy with AT&T. I'll bet there are internet consumers in Chattanooga that can find something to complain about with their 100 Mbit+ service. [Boy, talk about a "First World problem!"] It's a new year. The world is in turmoil. Let's see what we can do to make our little corner of our little rock a tad more sunny. </digression> I don't ever say it, but I do think it. I really appreciate you guys/gals! j. p.s. And, no, I'm not dying. Well quickly, anyway. ::-) p.p.s. Now, get off my lawn! (There, back to normal.) -- Jonathan Fletcher FileMaker 9/10/11/12 Certified Developer Fletcher Data Consulting [email protected] http://www.fletcherdata.com 502-509-7137 Personal Blog o'Stuff: http://jfletch.posterous.com Kentuckiana's FileMaker Developers Group First "post-apocalyptic" meeting: Tuesday, January 22nd, noon to 3:30-ish http://www.kyfmp.com
_______________________________________________ MacGroup mailing list [email protected] http://www.math.louisville.edu/mailman/listinfo/macgroup
