That's an excellent post, Jonathan! I believe we can make the world a
more pleasant place by putting ourselves in others' shoes.
That said, I have had my grumbles with Insight as well. What gets me
every time is that any time you call to report that your internet
service is down, they think it's an opportune moment to try to sell
you their phone service!
Still, I like Jonathan's outlook about giving others the benefit of
the doubt. And I,too, truly appreciate all the knowledge and insights
this group offers!
Wendi
From: Jonathan Fletcher <[email protected]>
Date: January 21, 2013 1:33:04 AM GMT-05:00
To: <[email protected]>
Subject: Re: [MacGroup] Insight
Reply-To: Topics related to Apple and Macintosh computers <[email protected]
>
On Jan 21, 2013, at 12:31 AM, Suzanne Blake <[email protected]>
wrote:
You might have someone call to make sure your phone isn't sending a
bizarre message.
I was going to say that. You might also give them a second number as
a backup. Have you tried calling your own number from a different
phone to see what you get?
That said, I would think if the same thing happened two days in a
row that Insight ought to have a policy that they go to the address
anyway. You might just tell them that you have had problems with
your phone (even if you are sure you haven't) and you would like
them to disregard their procedures and come no matter what. Just an
idea.
<digression>
I don't think ANY business actually intends to give their customers
bad service. They're just people, and people make mistakes. Man, I
sure hope that people are forgiving of me when I make mistakes. I'm
sorry to say that I have been on both ends of such failures. I have
two ex-wives and too many ex-clients that weren't up to the task,
but it was definitely NOT because I didn't care about them and
wasn't trying my darndest.
Insight has its issues (Not very often for me, though). AT&T has
issues (surprisingly enough, again, not for me). I have heard all
kinds of bad things about Verizon and their customers. Dish has good
service (if you're not trying to watch the weather channel in a
storm). You even hear people ranting and raving about how bad Apple
customer service is and ironically they are consistently rated the
best in customer satisfaction. A business can only try and do what
they can and hope that their customers are understanding when
misunderstandings or miscommunications or misaligned expectations or
<GASP> misteaks happen!
Yes, Insight has the best product for some people, but that doesn't
mean you might not be just as happy with AT&T. I'll bet there are
internet consumers in Chattanooga that can find something to
complain about with their 100 Mbit+ service. [Boy, talk about a
"First World problem!"]
It's a new year. The world is in turmoil. Let's see what we can do
to make our little corner of our little rock a tad more sunny.
</digression>
I don't ever say it, but I do think it. I really appreciate you guys/
gals!
j.
p.s. And, no, I'm not dying. Well quickly, anyway. ::-)
p.p.s. Now, get off my lawn! (There, back to normal.)
--
Jonathan Fletcher
FileMaker 9/10/11/12 Certified Developer
Fletcher Data Consulting
[email protected]
http://www.fletcherdata.com
502-509-7137
Personal Blog o'Stuff: http://jfletch.posterous.com
Kentuckiana's FileMaker Developers Group
First "post-apocalyptic" meeting: Tuesday, January 22nd, noon to
3:30-ish
http://www.kyfmp.com
From: "Wiser, Ed" <[email protected]>
Date: January 21, 2013 8:44:37 AM GMT-05:00
To: Topics related to Apple and Macintosh computers <[email protected]
>
Subject: Re: [MacGroup] Insight
Reply-To: Topics related to Apple and Macintosh computers <[email protected]
>
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I use a Tivo with insight. I just make sure the guy knows about
cable cards. I have had one installer that did and one that did not.
In that case I just do the install and let him stand back and watch.
Their installers are very bad tech people. Very little knowledge of
electronics just what they do every day any thing outside their
basic skill set will throw them off.
From: [email protected] [mailto:[email protected]
] On Behalf Of Suzanne Blake
Sent: Monday, January 21, 2013 12:28 AM
To: [email protected]; Topics related to Apple and Macintosh computers
Subject: Re: [MacGroup] Insight
They subcontract their service callers.
Mine have always come, but none knows anything about Tivo.
Please delete my gmail address from your address book. This message
goes to everyone and may not apply to you.
On Jan 20, 2013, at 5:16 PM, "J. Blake" <[email protected]> wrote:
From reading your posts, it doesn't look as though there is anything
better than Insight...gosh, I wish there were.
This past week they brought me a defective DVR box, so Friday they
were supposed to come bring me a good one between 3pm and 5pm. I sat
by the phone waiting for them to call first and then come until
about 5:30. I called Insight saying where was the tech?
They said...get this...he tried to call you twice before 5, but
there was no answer (right), so the appointment was canceled. What?
My phone works just fine. So sorry they said, he must have called
the wrong number. (Meanwhile I ranted and raved so much they gave me
a $20 rebate on my bill. I was just furious that they said they
called when I believe they didn't.) They said, let us set you up for
another appointment for tomorrow (Saturday) between 3 and 5 p.m. I
called several times during the day to confirm the tech was coming
and that the phone number he had was correct. I said I was
definitely expecting him to come.
At after 6, I called to find out where he was. They were so sorry.
The tech had called right before 5, but because no one answered, the
appointment was canceled...AGAIN. As I had sat by the phone all
afternoon, by this time I was having apoplexy. They set me up with
another appointment for Tuesday between 12 and 1p.m. We'll see if
they honor this one.
Does Insight care at all about their customers?
Please, please tell me there is an alternative to Insight.
Jane
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