A smart phone requires a data connection. This requires that you pay for the connection monthly. At&T is the only carrier in our area that does both land lines and cell phones .
I just use a separate WiFi router and turn off the one in insight's box. We later had to have it put in but that being said we have also had troubles with AT&T. I wanted a newer style router "N" and they kept putting me off. When I did get them back out here a guy that used to work for Insight was downing the last guy as we were supposed be upgraded to newer cabling which he had not done. I also do not understand why I have to have separate internet service for my iPhone 3. My 2 years will be up this year and will be looking for another provider as I do not need the newest phone besides this will be mine. Steve From: Wendi Williams <[email protected]<mailto:[email protected]>> To: [email protected]<mailto:[email protected]> Sent: Monday, January 21, 2013 10:49 AM Subject: Re: [MacGroup] Insight That's an excellent post, Jonathan! I believe we can make the world a more pleasant place by putting ourselves in others' shoes. That said, I have had my grumbles with Insight as well. What gets me every time is that any time you call to report that your internet service is down, they think it's an opportune moment to try to sell you their phone service! Still, I like Jonathan's outlook about giving others the benefit of the doubt. And I,too, truly appreciate all the knowledge and insights this group offers! Wendi > From: Jonathan Fletcher > <[email protected]<mailto:[email protected]>> > Date: January 21, 2013 1:33:04 AM GMT-05:00 > To: > <[email protected]<mailto:[email protected]>> > Subject: Re: [MacGroup] Insight > Reply-To: Topics related to Apple and Macintosh computers > <[email protected]<mailto:[email protected]>> > > > On Jan 21, 2013, at 12:31 AM, Suzanne Blake > <[email protected]<mailto:[email protected]>> wrote: > >> You might have someone call to make sure your phone isn't sending a bizarre >> message. > > I was going to say that. You might also give them a second number as a > backup. Have you tried calling your own number from a different phone to see > what you get? > > That said, I would think if the same thing happened two days in a row that > Insight ought to have a policy that they go to the address anyway. You might > just tell them that you have had problems with your phone (even if you are > sure you haven't) and you would like them to disregard their procedures and > come no matter what. Just an idea. > > <digression> > > I don't think ANY business actually intends to give their customers bad > service. They're just people, and people make mistakes. Man, I sure hope that > people are forgiving of me when I make mistakes. I'm sorry to say that I have > been on both ends of such failures. I have two ex-wives and too many > ex-clients that weren't up to the task, but it was definitely NOT because I > didn't care about them and wasn't trying my darndest. > > Insight has its issues (Not very often for me, though). AT&T has issues > (surprisingly enough, again, not for me). I have heard all kinds of bad > things about Verizon and their customers. Dish has good service (if you're > not trying to watch the weather channel in a storm). You even hear people > ranting and raving about how bad Apple customer service is and ironically > they are consistently rated the best in customer satisfaction. A business can > only try and do what they can and hope that their customers are understanding > when misunderstandings or miscommunications or misaligned expectations or > <GASP> misteaks happen! > > Yes, Insight has the best product for some people, but that doesn't mean you > might not be just as happy with AT&T. I'll bet there are internet consumers > in Chattanooga that can find something to complain about with their 100 Mbit+ > service. [Boy, talk about a "First World problem!"] > > It's a new year. The world is in turmoil. Let's see what we can do to make > our little corner of our little rock a tad more sunny. > > </digression> > > I don't ever say it, but I do think it. I really appreciate you guys/gals! > > j. > > p.s. And, no, I'm not dying. Well quickly, anyway. ::-) > > p.p.s. Now, get off my lawn! (There, back to normal.) > > > -- > Jonathan Fletcher > FileMaker 9/10/11/12 Certified Developer > > Fletcher Data Consulting > [email protected]<mailto:[email protected]> > http://www.fletcherdata.com > 502-509-7137 > > Personal Blog o'Stuff: http://jfletch.posterous.com > > Kentuckiana's FileMaker Developers Group > First "post-apocalyptic" meeting: Tuesday, January 22nd, noon to 3:30-ish > http://www.kyfmp.com > > > > > From: "Wiser, Ed" <[email protected]<mailto:[email protected]>> > Date: January 21, 2013 8:44:37 AM GMT-05:00 > To: Topics related to Apple and Macintosh computers > <[email protected]<mailto:[email protected]>> > Subject: Re: [MacGroup] Insight > Reply-To: Topics related to Apple and Macintosh computers > <[email protected]<mailto:[email protected]>> > > > <!-- @font-face {font-family:Calibri} @font-face {font-family:Tahoma} > p.MsoNormal, li.MsoNormal, div.MsoNormal {margin:0in; margin-bottom:.0001pt; > font-size:12.0pt; font-family:"Times New Roman","serif"} a:link, > span.MsoHyperlink {color:blue; text-decoration:underline} a:visited, > span.MsoHyperlinkFollowed {color:purple; text-decoration:underline} > span.EmailStyle17 {font-family:"Calibri","sans-serif"; color:#1F497D} > .MsoChpDefault {font-size:10.0pt} @page WordSection1 {margin:1.0in 1.0in > 1.0in 1.0in} div.WordSection1 {} --> > I use a Tivo with insight. I just make sure the guy knows about cable cards. > I have had one installer that did and one that did not. In that case I just > do the install and let him stand back and watch. Their installers are very > bad tech people. Very little knowledge of electronics just what they do every > day any thing outside their basic skill set will throw them off. > > > From: > [email protected]<mailto:[email protected]> > > [mailto:[email protected]<mailto:[email protected]>] > On Behalf Of Suzanne Blake > Sent: Monday, January 21, 2013 12:28 AM > To: [email protected]<mailto:[email protected]>; Topics related to Apple and > Macintosh computers > Subject: Re: [MacGroup] Insight > > > They subcontract their service callers. > > Mine have always come, but none knows anything about Tivo. > > > Please delete my gmail address from your address book. This message goes to > everyone and may not apply to you. > > > On Jan 20, 2013, at 5:16 PM, "J. Blake" > <[email protected]<mailto:[email protected]>> wrote: > > From reading your posts, it doesn't look as though there is anything better > than Insight...gosh, I wish there were. > > This past week they brought me a defective DVR box, so Friday they were > supposed to come bring me a good one between 3pm and 5pm. I sat by the phone > waiting for them to call first and then come until about 5:30. I called > Insight saying where was the tech? > > They said...get this...he tried to call you twice before 5, but there was no > answer (right), so the appointment was canceled. What? My phone works just > fine. So sorry they said, he must have called the wrong number. (Meanwhile I > ranted and raved so much they gave me a $20 rebate on my bill. I was just > furious that they said they called when I believe they didn't.) They said, > let us set you up for another appointment for tomorrow (Saturday) between 3 > and 5 p.m. I called several times during the day to confirm the tech was > coming and that the phone number he had was correct. I said I was definitely > expecting him to come. > > At after 6, I called to find out where he was. They were so sorry. The tech > had called right before 5, but because no one answered, the appointment was > canceled...AGAIN. As I had sat by the phone all afternoon, by this time I was > having apoplexy. They set me up with another appointment for Tuesday between > 12 and 1p.m. We'll see if they honor this one. > > Does Insight care at all about their customers? > > Please, please tell me there is an alternative to Insight. > > Jane > > > > _______________________________________________ > MacGroup mailing list > [email protected]<mailto:[email protected]> > http://www.math.louisville.edu/mailman/listinfo/macgroup > > > > _______________________________________________ > MacGroup mailing list > [email protected]<mailto:[email protected]> > http://www.math.louisville.edu/mailman/listinfo/macgroup > > > > If you are not the intended addressee indicated in this message (or > responsible for delivery of the message to such person), you may not copy or > deliver this message to anyone. In such case, you should destroy this message > and kindly notify the sender by reply email. Please advise immediately if you > or your employer do not consent to internet email for messages of this kind. > > > _______________________________________________ > MacGroup mailing list > [email protected]<mailto:[email protected]> > http://www.math.louisville.edu/mailman/listinfo/macgroup _______________________________________________ MacGroup mailing list [email protected]<mailto:[email protected]> http://www.math.louisville.edu/mailman/listinfo/macgroup
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