On Jul 10, 2013, at 12:00 PM, Dr. James Priest" <drpri...@fireresearch.org> wrote:
> I live in Old Louisville and have been having speed and Ping issues with > Insight for the last year which got worse this Jan. The issues seem to be > getting worse and it takes 30 minutes to talk to live person with the change > to TW. I have been told they are in the process of big upgrades. Should be > more like speed down grades. Before the switch to TW I could call and at > least get a credit. Now that I have been forced to the VOIP phone it has > gotten worse. I pay for 30 meg and sometimes will see it during the week > day. About 6 PM and near 9 PM it goes between 10 and 15 meg and the ping is > 45 to 70. Are others seeing these issue? > What do others feel about ATT Uverse? While the max speed is 25 I assume > they don't have the same issues. > > On the 911 issue. The TW technician that came out wanted me to sign a release > that TW will not provide 911 service if the power goes out. There is no > battery backup unless you are on a medical alert system and then they only > provide 3 hrs. I have seen power outages lasting more then 3 hrs in this part > of town. Who in the city government let them have a franchise with limited > 911 service. Most other cites require a minimum of 8 hrs. At least ATT U > verse is 8 hrs and you can plug more in. I have written to the city and as > yet no response. I assume most people sign and don't even think. As someone > who spends time reviewing emergency responses don't count on your cell unless > it is a small isolated issue. The cell systems crash on a heavy demand and > that is if you are a tower that has power backup. Wow, I did not know that about 911 service! I have my networking stuff on an additional backup battery anyway, but that is interesting. I have Insight's box still, of course, so it still has its massive internal battery, but I have never had to test it. We've been lucky that our power has almost never gone out. Half of Louisville could be without power and ours is still humming along. The only times it has ever gone out were apparently not weather related, and then only for less than an hour. I had an LG&E guy tell me one time that we were just lucky that there were few trees by the lines between our house and the substation. ::-) I will have to say, though, that my speed INCREASED when TWC took over. I have a third-party service that sends me a monthly report of my speeds (with charts and everything!). I had been real happy with Insight since I upgraded to their 30.0 service. I was getting a full 30 mbps download and a very consistent 3.0 mbps upload. (It is normal for residential service to be a lot faster down than up.) Well, along about June 9 my upload went from 3 mbps to about 4.8 mbps, a very significant jump in the spec that I use for accessing of my network when I am away, and screen sharing with my clients. I wonder about the speed that the people paying a kings ransom every month for their 50.0/5.0 service are getting. Let us know what the city says about the 911 service, James. That would be interesting to know. -- Jonathan Fletcher FileMaker 9/10/11/12 Certified Developer Fletcher Data Consulting jonat...@fletcherdata.com http://www.fletcherdata.com 502-509-7137 Personal miscellany online at http://jfletch.posthaven.com Kentuckiana's FileMaker Developers Group Next meeting: FileMaker<=>QuickBooks Tuesday, July 23rd, noon to 3:30-ish http://www.kyfmp.com
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