Weird. Only option left is contact apple.

> On Jan 31, 2017, at 7:42 AM, Stuart Ungar <[email protected]> wrote:
> 
> Just tried Image Capture. It says "Please unlock iPhone". It's not locked 
> (phone is on and used passcode) so I don't know what's up. 
> 
> Stuart
> 
> Sent from my iPhone
> 
>> On Jan 31, 2017, at 12:28 PM, tom holloman <[email protected]> wrote:
>> 
>> Have u tried image capture?
>> 
>>> On Jan 31, 2017, at 5:29 AM, Stuart Ungar <[email protected]> wrote:
>>> 
>>> Ok. Thank you!
>>> 
>>> Sent from my iPhone
>>> 
>>>> On Jan 31, 2017, at 10:18 AM, John Robinson <[email protected]> wrote:
>>>> 
>>>> Call AppleCare, they will help. (800) 275-2273
>>>> 
>>>> 
>>>> 
>>>> John
>>>> 
>>>> 
>>>>> On Jan 31, 2017, at 10:15 AM, Stuart Ungar <[email protected]> wrote:
>>>>> 
>>>>> Still not able to import photos from iPhone to iPhoto on my Mac after 
>>>>> trying those things.  Anything else I can do?  I'm pretty desperate as 
>>>>> they are family photos and my space on the phone is pretty much down to 
>>>>> zero. 
>>>>> 
>>>>> Help greatly appreciated!
>>>>> 
>>>>> Stuart
>>>>> 
>>>>> Sent from my iPhone
>>>>> 
>>>>>> On Jan 30, 2017, at 5:47 PM, Stuart Ungar <[email protected]> wrote:
>>>>>> 
>>>>>> It shows up and I did the trust thing, no dice. I'll try the rebooting 
>>>>>> and USB stuff. 
>>>>>> 
>>>>>> Stuart
>>>>>> 
>>>>>> Sent from my iPhone
>>>>>> 
>>>>>>> On Jan 30, 2017, at 5:44 PM, Kelly Wilkerson <[email protected]> 
>>>>>>> wrote:
>>>>>>> 
>>>>>>> If you open iTunes, does iTunes recognize the iPhone (and that it's 
>>>>>>> unlocked)? I'm guessing you may need to open iTunes to do the "trust" 
>>>>>>> dialog there if you haven't on this computer before. 
>>>>>>> https://support.apple.com/en-us/HT202778
>>>>>>> 
>>>>>>> If iTunes doesn't recognize the iPhone as unlocked either, try 
>>>>>>> rebooting both the iPhone and Mac (it sounds crazy, I know, but it's 
>>>>>>> true), or switch out the USB cable (and the USB port too if you have 
>>>>>>> multiple ports.)
>>>>>>> 
>>>>>>> ~K
>>>>>>> -----
>>>>>>> Kelly Wilkerson
>>>>>>> Co-Founder / Lead Developer
>>>>>>> Decipher Media
>>>>>>> https://deciphertools.com
>>>>>>> [email protected]
>>>>>>> 
>>>>>>>> On Jan 30, 2017, at 2:32 PM, Stuart Ungar <[email protected]> 
>>>>>>>> wrote:
>>>>>>>> 
>>>>>>>> I connected my iPhone to my computer and get the message -- Photos in 
>>>>>>>> the camera roll of iPhoto cannot be imported because the devise is 
>>>>>>>> locked with a passcode. 
>>>>>>>> 
>>>>>>>> Thing is, the phone is unlocked when it says this. I'm desperate as my 
>>>>>>>> phone is totally full and have to get the photos off of it. Help 
>>>>>>>> appreciated!
>>>>>>>> 
>>>>>>>> Stuart
>>>>>>>> 
>>>>>>>> Sent from my iPhone
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