Then if it were me, I’d call Apple and read them the riot act.  You shouldn’t 
be getting this kind of garbage on a NEW Mac Mini.  You get 90 days free 
telephone support, they owe you.

On Dec 23, 2014, at 2:24 PM, Carl Hoefs <newsli...@autonomy.caltech.edu> wrote:

> Thanks for the detailed suggestion. Did as you describe, even waited for
> mdworker to go quiescent, but still no joy.
> -Carl
> 
>> You can try the following, which may or may not work.
>> 
>> Open System Preferences / Spotlight.  Go to the Privacy tab.  Drag the
>> icon of your hard drive into the box.  Confirm when it nags you about
>> that.  Leave it in there 30 seconds or so, then take it out.  That will
>> cause a complete Spotlight re-index of your drive, which is known to cure
>> certain types of App Store colic.
>> 
>> The reason it may not work is that the iWork suite seems to have a
>> serial-number-ish validation protocol attached to it in addition to the
>> usual App Store tracking, and this procedure may be insufficient to
>> address that.
>> 
>> 
>> On Dec 23, 2014, at 1:46 PM, Carl Hoefs <newsli...@autonomy.caltech.edu>
>> wrote:
>> 
>>> We have a new Mac mini and in the App Store it wants us to update Pages.
>>> So one of the students entered his Apple ID and it popped up a panel
>>> saying:
>>> 
>>>   * Update Unavailable with This Apple ID *
>>> This update is not available for this Apple ID either
>>> because it was bought by a different user or the item
>>> was refunded or cancelled.
>>> 
>>> But... there's no way provided to log into a different Apple ID!
>>> Pressing
>>> the "Update" button again just brings up the same idiot box skipping the
>>> login step.
>>> 
>>> So I log the student out, log into my account, enter my Apple ID, and
>>> now
>>> a panel pops up and says: "Unknown Error." with a button on the panel
>>> that
>>> says "Sign In", so I click on it. Guess what? Another panel!
>>> 
>>>   * We could not complete your request. *
>>> There was an error in the App Store. Please
>>> try again later. (4)
>>> 
>>> Am I the only one having this lovely user experience?
>>> -Carl
>>> 
>>> 
>>> _______________________________________________
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>>> MacOSX-talk@omnigroup.com
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>> 
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> 
> 

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