Sorry, I forgot to mention that I am running Yosemite (10.10.5). Are you running a newer or older version of MacOSX? Maybe the shift key trick does not work in 10.10.5.
Gregg On 04/07/2017, 10:29 AM, "Dinse, Gregg (NIH/NIEHS) [C]" <[email protected]> wrote: I tried what you suggested, but it did not work. I held down the shift key while trying to start Apple Mail, but I got the same panel with the choices of Ignore, Report, or Reopen. I still can't get Mail to start. I tried deleting the offending submailbox and even the mailbox, but that did not help. Do you have any other suggestions? Thanks, Gregg On 04/06/2017, 7:03 PM, "Macs R We" <[email protected]> wrote: When I've seen this behavior before, it's because I had Mail open to a piece of HTML mail which was so malformatted that it broke Mail's renderer. The way out is as follows: Quit Mail. Relaunch Mail with the shift key down. That will cause it not to automatically select the same piece of mail. Find the piece of mail that's breaking Mail's brain. This will probably require you to walk into the same trap, so when it happens, just remember which one it was and then start over. Find the dimple on the pane separator that separates the message list from the message text. Drag it to entirely close the message text area leaving only the list. This will keep the renderer from running. Now that you know which piece of mail is the culprit, select that mailbox, but NOT the message. Select the message before the bad one; hold down shift; then select the message after it. Trash all three. That keeps Mail from even trying to inspect the bogey. Now go into the Trash mailbox and undelete the two good messages. Return to the mailbox and re-reveal the text area. > On Apr 6, 2017, at 2:28 PM, Dinse, Gregg (NIH/NIEHS) [C] <[email protected]> wrote: > > Hi, > > Every time I try to open Apple Mail, it crashes. My wild guess is that the issue is related to a corrupted file. > > I had been copying mailboxes from the "On My Mac" section to a new folder in the Inbox section. The copying was going fine for a while and then stopped part way through one of the mailboxes. At some point, I forced Apple Mail to quit because it was stuck. Now when I try to open Apple Mail, it begins the start up process and then shows a panel that says "Ignore" or "Report" or "Reopen". If I click "Ignore" and then try again, I get the same panel. If I click "Report" and send information to Apple, the Mail app remains closed. If I click "Reopen", then I get the same panel. So, no choice allows me to open Apple Mail. When it begins the start up process, I can see the Mail window for a second (before Mail quits) and the "problem" mailbox is highlighted. > > I tried logging out and rebooting, but neither helped. I tried removing the 4 mail .plist files in my Library/Mail/Preferences folder, but that did not help. I even deleted the mailbox that I think may be the culprit, but that did not help. > > Is there a file I can delete so that Apple Mail does not "remember" to start by opening that mailbox, and instead points to some default like the Inbox? > > Does anyone have any other suggestions? > > Thanks in advance for any help. > > Gregg _______________________________________________ MacOSX-talk mailing list [email protected] http://www.omnigroup.com/mailman/listinfo/macosx-talk
