Hello Jed, The Spoken Rx feature is part of the CVS for iOS app. This is to say, it is not a separate app.
So, just download the CVS for iOS app, which, I am delighted to report, is 100% VoiceOver accessible, and you should be good to go. Mark -----Original Message----- From: jedbar...@gmail.com <jedbar...@gmail.com> On Behalf Of Jed Barton Sent: Wednesday, January 11, 2023 4:40 PM To: email@example.com Subject: Re: CVS Pharmacy Spoken Rx for iOS and Android Hey guys, This spoken rx, I couldn't find it in the app store. I see a good RX, is there a different app? Cheers, Jed On 1/11/23, M. Taylor <mk...@ucla.edu> wrote: > Hello Donald, > > 1. > I am replying to your question, on-list. Please post your replies to > the list, not directly to me, as I am certain others will find this > thread, useful. > > 2. > When calling your local CVS pharmacy, you should always request to > speak to the managing pharmacist on duty. It is the pharmacists, not > the pharmacy techs, that have received training on Spoken Rx. > > 3. > If possible, I suggest that you visit your local CVS pharmacy and show > the pharma sit your CVS app with the Spoken Rx area on the display. > > 4. > The national customer service phone number for CVS Pharmacy is: > 888-607-4287. > > Please keep us posted on your experience in getting this setup in your > area. > > Thank you, > > Mark > > -----Original Message----- > From: Donald Roberts <donald.robert...@gmail.com> > Sent: Wednesday, January 11, 2023 11:26 AM > To: M. Taylor <mk...@ucla.edu> > Subject: Re: CVS Pharmacy Spoken Rx for iOS and Android > > Mark, I called the local CVS and inquired about Spoken RX. They said > they never heard of it. Is there a CVS help line somewhere which I can > contact to provide the relevant info to my local CVS pharmacy? > > Don Roberts > > > On 1/11/2023 4:13 AM, M. Taylor wrote: >> Hi! It's your prescription talking." >> Spoken RxT tells you which prescription you're holding and how to >> take >> it.* All you need is a smart tagged prescription and the CVS >> PharmacyR mobile app. >> >> Just call your local CVS Pharmacy to sign up Available now at a CVS >> Pharmacy location near you What's Spoken Rx? >> It's a smart tagged prescription label that works with our app to >> read your prescription information aloud in English or Spanish. >> Created for blind or low-vision patients, Spoken Rx shares your >> prescription information without having to read the label. >> >> Hello Everyone, >> >> I have been wanting to post about this marvelous free resource for >> quite some time. >> >> Recently, Ricky Enger did a Hadley sponsored podcast on this new >> resource and I want to make it available here. >> >> Below my signature, you will find the transcript of her latest >> podcast discussing CVS's Spoken RX system. >> >> At the end of the transcript, you will find the link to the original >> article from which you may listen to the audio version of the interview. >> >> Spoken Rx is a huge step in the right direction in terms of a >> mainstream resource providing critical prescription medication >> information in an accessible format for the blind and low vision. >> >> Enjoy, >> >> Mark >> >> An episode of the Hadley Presents: A Conversation with the Experts >> audio podcast Thursday, January 5, 2023 >> >> Learn how CVS pharmacy customers throughout the US can access a free >> service that reads aloud prescription medication information. >> >> CVS Pharmacy: Spoken RX >> >> Presented by Ricky Enger >> >> Begin Transcript: >> Ricky Enger: Welcome to Hadley Presents. I'm your host, Ricky Enger, >> inviting you to sit back, relax, and enjoy a conversation with the >> experts. >> In this episode, we discuss the Spoken RX service from CVS Pharmacy, >> and our guest is Pharmacy Operations Manager, Lindsey Desrosiers. >> Welcome to the show, Lindsey. >> >> Lindsey Desrosiers: Thank you, Ricky. So excited to be here. >> >> Ricky Enger: Yes, it is fantastic to have you as well. I can't wait >> to dive into our discussion today. But before we do that, why don't >> we just get a little info about you. Tell us a bit about who you are >> and what you do at CVS. >> >> Lindsey Desrosiers: Sure, gladly. I am a pharmacist by education and >> I work for CVS Pharmacy and particularly manage Spoken RX, which is >> an audible label feature available at our CVS Pharmacy locations. I >> manage the day-to-day operations for Spoken RX, which is very >> exciting work. >> >> Ricky Enger: That's fantastic. I can tell you really love what you do >> with Spoken RX, and actually we love it too here at Hadley. In fact, >> we've created some workshops on how to go through the process of >> getting it set up and then, how to use Spoken Rx. And of course, >> those are going to be available for free on the Hadley website, and >> we'll touch on that again a little later. You've kind of alluded to >> this a bit in your intro, so before we really dive into talking about >> all the cool things about Spoken RX, what exactly is it? >> >> Lindsey Desrosiers: Yeah, of course. So Spoken RX is a breakthrough >> feature on our CVS pharmacy application and it reads prescription >> information aloud in English or Spanish. Spoken RX is an important >> aid for patients with complete blindness, significant visual >> impairment, literacy or language difficulties or dyslexia. It's >> available at no cost to patients, so that's very exciting that we >> have this in all our locations. >> >> Ricky Enger: Yeah, for sure. >> >> Lindsey Desrosiers: We worked very closely with the American Council >> of the Blind throughout the entire process. And they really provided >> some valuable input and feedback in both the development and testing >> of Spoken RX. So, of all the similar at home audible label readers >> that patients can use at home, this is really the first in-app >> prescription reader application to be developed by a national retail >> pharmacy. It's very unique because it directly connects to CVS's >> internal dispensing software in a way that can read the radio >> frequency stickers to help eliminate difficulties in differentiating >> and managing medication. Patients will know exactly what medication >> they're holding in their hand and how to take it. >> >> With Spoken RX patients no longer need to have a separate device and >> can get their medication information anytime, anywhere with a couple >> taps on their smartphone and scanning their pill container. So, >> Spoken RX really does add to our existing braille, audio and large >> print accessible prescription label options that are already >> available through CVS.com. And it's one of the latest features >> integrated into our CVS Pharmacy mobile application, which makes it >> easy for patients to stay connected to health resources, refill their >> prescriptions, and make appointments for health services such as >> vaccinations and testing. >> >> Ricky Enger: That's awesome. And I just have to say, I love that you >> all consulted with people who are blind or have low vision to really >> get the info you needed to make this as good a product as it can be >> because that's so important. Also, if you don't have a smartphone, >> and we'll get to this a bit later, but if you don't have a >> smartphone, don't tune out now because there are options for you as >> well. Before we get into that though, what was the reasoning behind >> CVS Pharmacy deciding to develop Spoken RX? >> >> Lindsey Desrosiers: Yes, so at CVS Pharmacy we're always looking for >> new ways to innovate and really just serve our patients better. >> Recognizing that prescription management and medication adherence can >> be particularly difficult for patients with visual impairments or >> those who cannot read a standard print label because the font can be >> very small on those labels with all the information available. CVS >> pharmacy really listened to all of the feedback and decided to >> develop its own solution. There're really no restrictions with Spoken RX. >> Anyone can get it and it allows for a greater level of privacy, >> safety, and independence for our blind and visually impaired patients. >> >> Ricky Enger: That's great. So, you don't have to actually wait longer >> for your prescription just because it has to have a special label, >> that happens the same day, which is amazing. I guess it's worth >> asking the question where is it available? Is it just like a few >> cities and it's rolling out to other places over time or is it available >> everywhere? >> >> Lindsey Desrosiers: We're available now in all our CVS Pharmacy >> locations nationwide. We have almost 10,000 stores and Spoken RX is >> available in all of the local retail locations. >> >> Ricky Enger: That's got to be a relief, because I know that for a lot >> of people they are in areas where maybe there were previous pharmacy >> solutions, but it wasn't available in their area for whatever reason. >> I'm curious though, we've talked a lot about the availability on a >> smartphone, which is awesome, but for people who for whatever reason >> are just not smartphone people, either they really want the buttons >> or they're sticking with the landline for now, is there something >> available for them to read Spoken RX tags as well? >> >> Lindsey Desrosiers: Yes. The great thing is that we do have multiple >> options for Spoken RX. If they do not have access to the application, >> they're able to request one free standalone speaker device from their >> local pharmacy team. >> >> Ricky Enger: That's awesome. So we've talked about what Spoken RX is >> and maybe in theory how it might work, but why don't we dive a little >> deeper into that. How exactly does the technology work? You have all >> of this information that somehow makes it onto the printed label? I'm >> always amazed by just how much stuff fits there. How does that >> information then get transmitted to a person who's using Spoken RX? >> >> Lindsey Desrosiers: The process is very simple. First, I'll just say >> the enrollment process is very simple. It's free for all patients and >> there's no restrictions as I mentioned before. Any patient can >> request Spoken RX audible labels. For the enrollment process, all >> patients need to do if they're going to use the digital application >> is download the CVS Pharmacy app from either the App store or Google >> Play, depending on which device they have and just register a CVS >> pharmacy digital account. When they go to their pharmacy, they can do >> this either in the store when they're going in for their >> prescriptions or over the phone, they can just connect with their >> local pharmacist or pharmacy team and request Spoken RX in their >> profile. So it's very simple to set this up. The pharmacy team will >> ensure that they have their indicator and their profile all set and >> then all their prescriptions going forward will have the audible labels >> affixed. >> >> So, how it works is now our stores are equipped with the proper >> equipment and they have these stickers that will be affixed to the >> bottom of the patient's prescription bottle or outside of the >> container or package. This little tag, which is like a little white >> sticker, will then be scanned with the Spoken RX application to hear >> prescription information read out loud. >> >> The patient will open the CVS Pharmacy app, and then we have Spoken >> RX available in the pharmacy section under pharmacy tools. All they >> need to do is hold their prescription bottle or package with that >> sticker affixed and hold it within four inches of their smartphone. >> When it's read correctly, the prescription information will be spoken >> out loud for the patient, which is great. If they want a standalone >> reader, they would just put their bottle or package right on the >> standalone reader and all their prescription information will be >> spoken out loud to them. >> >> Ricky Enger: Great. And that's going to have all this information, right? >> It's not going to be just the name of the prescription, but you have >> no idea how often you're supposed to take it or if this one belongs >> to you or perhaps your caregiver or somebody. So yeah, what is the >> information that someone can get access to using that spoken RX label? >> >> Lindsey Desrosiers: Yes, so it's actually really exciting. We've >> further enhanced this to include as much prescription information as >> we possibly can on those stickers. The information that's spoken >> aloud is in either English or Spanish, depending on the patient's >> preference. The information includes key pieces of information such >> as the patient's name, the medication name, the medication dosage and >> direction, and exactly how to take that medication. It includes >> things that are important for that patient to know, if they need to >> take it with food or taking it first thing in the morning. >> The really key pieces of information that's important for the patient. >> >> And then other details, we have the prescription number on there, we >> have the dispense quantity and refills remaining, the prescriber >> name, the fill date, and the discard after date. And again, that's >> another important piece of information for patient safety is to know >> when that medication is really good until. Also, the pharmacy phone >> number, so the patient is able to connect with their pharmacy team >> directly. The great thing about using our CVS Pharmacy digital >> application is that there is a direct link to the pharmacy phone >> number so they can directly contact their pharmacy team if they have >> any additional questions. So that's exciting. That made it a lot >> easier for them to contact them. >> >> The other cool thing about our digital application is there's an >> additional option at the bottom where patients can get more details >> about their prescription. Important details that a patient might want >> to know, such as if they want to know some common side effects of the >> medication, if there are some drug interactions, additional warning >> label information. Or it could just be they want to learn more about >> the medication and what it's used for. So, there's really a lot of >> information directly available for the patient at their fingertips. >> >> Ricky Enger: That really is amazing. As I said before, I can't >> believe just how much info is somehow fitting onto that printed >> label. And as a blind person myself, I was just accustomed to having >> to memorize things or make notes for myself. And certainly the >> prescription number if I have to refill it, that's one of the first >> things they ask for when you call that automated thing, what's your >> prescription number? I don't know. And so having access to that is really >> very cool. >> >> Lindsey Desrosiers: Yes. Yes, exactly. I can't agree more. >> >> Ricky Enger: Departing from Spoken Rx for just half a second because >> as cool as this is, I know that for whatever reason, audible >> instructions are not preferred by everybody or not accessible for >> everybody. So you've kind of mentioned this before, but I guess >> Spoken RX is in addition to some other things that CVS Pharmacy >> offers for prescription labels. What else is available? >> >> Lindsey Desrosiers: Yes, we do have some additional options. Scrip >> Talk, which I know a lot of patients are familiar with, uses a >> tabletop reader to play coded medication information on the label. >> And this is available through CVS.com. The interesting thing with >> Scrip Talk is this is something that was built from En-Vision >> America, and this is the same type of reader that we use for Spoken >> RX. So, we did partner with En-Vision America because we know that >> that is a very popular reader. We're trying to make it as best as we >> can for our patients. >> >> The other thing that we have are braille labels. So there's an >> embossed label that contains the patient's name and the name of the >> medication that is also available through CVS.com. So we do have >> other options for this community, but we just wanted to have >> something that was available at all our direct stores for patients to >> make it a little bit easier for them to get something quickly. >> >> Ricky Enger: Yeah, makes sense. So the part of this that I am just >> incredibly excited about is that CVS and Hadley have had the >> opportunity to partner together, even beyond the podcast that we're >> recording today. So how did all of that come about and why did CVS >> pharmacy choose to work with Hadley? And in what way is that >> partnership taking place? >> >> Lindsey Desrosiers: CVS and Hadley really do share a commitment to >> empower the lives of those with vision loss or blindness, and really >> partner to further assist people with a digital solution within the >> pharmacy. We partnered to create workshops which will help >> demonstrate how to enroll in Spoken Rx to make it easier for patients >> to enroll and begin using Spoken RX. >> >> These workshops will really show how to use the different >> applications, whether it be iOS or Android or our standalone reader, >> and help patients hear those critical prescription details spoken out >> loud. I really think these workshops will be extremely beneficial. >> It's going to be a great additional resource for patients to go to >> for any type of assistance with proper use of Spoken RX. >> >> Ricky Enger: Absolutely. And we've had just a wonderful experience >> working with you and CVS as well. In our show notes we're going to >> have information about how to access Spoken RX information. We'll >> have links to the workshops on the Hadley site and links to the >> Spoken RX information on the CVS website. But if somebody would >> really just like to talk to a human and get the whole process >> started, maybe they're not even sure what their local CVS Pharmacy >> is, which one is closest or what have you, is there a number that >> people can call just to talk with people from CVS pharmacy who can >> walk them through this whole process of getting registered or >> figuring out what their pharmacy is or any of that stuff? >> >> Lindsey Desrosiers: Yes. We do have a general phone number that >> patients can call for any questions, and that's 1-800-SHOP-CVS. This >> is a great resource for all patients. The other thing that we do have >> available is our CVS Spoken RX landing page, and that is found at >> CVS.com/spokenrx. We'll have some further details on our website. >> Patients are also able to identify a local store on our website, so >> there is a store locator available. But I do encourage patients to >> really speak to their local pharmacy team for assistance about >> getting set up with Spoken RX. The pharmacy teams are more than >> willing to help patients. And all our pharmacy colleagues have all >> the information they need to be able to help our patients. >> >> Ricky Enger: That's fantastic. Well, Lindsey, thank you so much for >> spending a little time with us just talking about Spoken Rx and it's >> clear how excited you are and how invested you are in the service. I >> think it's going to be incredibly beneficial for people to be able to >> take their medications independently just through the access that >> Spoken RX is providing. So again, thank you so much for joining us today. >> End Transcript. >> >> Audio Version of Interview at: >> https://click.email.hadley.edu/?qs=2a4096efff7ed9f688b3e3053bc23e45a2 >> 5 >> 3f3a77 >> f9c41e0ea218a9436e87951a7ce947b225ca62f417c22e99054af17a3bad263ddecd8 >> c >> 5 >> >> >> > > > -- > The following information is important for all members of the Mac > Visionaries list. > > If you have any questions or concerns about the running of this list, > or if you feel that a member's post is inappropriate, please contact > the owners or moderators directly rather than posting on the list itself. > > Your Mac Visionaries list moderator is Mark Taylor. 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