Hi,

Try the Check for Updates button and see where it takes you.  If you need an 
update, it should take you to the Adobe site where you’ll probably download 
something similar, if not the same, as you already have.  We’ll see how it goes 
from there.

Later..

Tim Kilburn
Fort McMurray, AB Canada

On Mar 26, 2015, at 17:03, Lisette Wesseling <lisettewessel...@gmail.com> wrote:

Hi Tim,
Ok so I'm in the system prefs, and do have a flash player button. When I press 
this, the advanced tabe is automatically selected. I don't see anywhere what 
version I've got installed. There's just an check for updates button.  
the adobe installation helper area says content is empty. It's totally weird.
Please can you tell me how to check for my version? I downloaded the dmg file 
last week so I suspect I'm trying to install the latest one.
Thank you.

Lisette

> On 27/03/2015, at 10:12 am, Tim Kilburn <kilbu...@me.com> wrote:
> 
> Hi,
> 
> That Installer Helper HTML area should not be empty.  IF you Interact with 
> it, VO usually can read info about what’s going on.  It’s the only area that 
> is usually of any use to you.  If there are any apps open like Safari, 
> Chrome, System Preferences etc, that use Flash in some manner, they will need 
> to be quit, otherwise, Flash won’t finish installing.  As mentioned, I often 
> get a message about FlashBridge Cross Platform needing to be quit and the 
> only way I’ve found to do that is through the Activity Monitor since it is 
> not really an app.
> 
> A few questions:
> 
> • Do you have an item called Flash Player in your System Preferences?
> • If so, what version does it say you have installed?
> 
> Later...
> 
> Tim Kilburn
> Fort McMurray, AB Canada
> 
> On Mar 26, 2015, at 14:40, Lisette Wesseling <lisettewessel...@gmail.com> 
> wrote:
> 
> Hi Tim and anybody else who can help,
> I am having immense difficulty installing flash. Is the installer really 
> buggy or something?
> I'm at the point where I've downloaded the disk image. I open the installer 
> app. I'm warned about this and I continue. I'm asked for my computer username 
> and password which I type in and press enter. I get a window called adobe 
> flash player installer. Next to this is an installer helper html area which 
> is empty. That's all. There's a close button and nothing else, and nothing 
> seems to be installing. 
> I've tried going through system prefs again to re download it. I hit the 
> download link and nothing downloads. Any ideas?
> 
> Lisette
> a 
>> On 27/03/2015, at 7:33 am, Tim Kilburn <kilbu...@me.com> wrote:
>> 
>> Hi,
>> 
>> There was a discussion about this just a few days ago on this list.  A few 
>> varied but similar responses.  The basic gist, if it’s Flash,
>> 
>> • Go to System Preferences.
>> • Press on the Flash button.
>> • Select the Advanced pane.
>> • Interact with the Scroll area.
>> • Navigate to the Check Now button and press it.
>> • If there’s an update available, you will be told in a dialog at this 
>> point.  Choose Update.
>> 
>> This will take you into your browser and directly to the latest Flash 
>> installer.  I usually just press tab until the Install Now link is read, 
>> then I press return.  It will then download to your Downloads folder and you 
>> can open the .dmg file and run the installer package from there.  If Safari 
>> or another Flash needing app is running, the installer will pause asking you 
>> to quit them all.  Sometimes there’s a “Force Close All”, sometimes not.  If 
>> the “Flash Bridge Cross Platform” service is running, you’ll need to quit 
>> that process from the Activity Monitor app which is located in the Utilities 
>> folder.
>> 
>> Other than that, the only thing you may need to do is use VO-shift-space to 
>> activate a button while in the Flash Installer as the regular VO-space 
>> doesn’t work for these buttons.
>> 
>> HTH.
>> 
>> Later...
>> 
>> Tim Kilburn
>> Fort McMurray, AB Canada
>> 
>> On Mar 26, 2015, at 12:11, Eleanor Roberts 
>> <eleanor.robert...@googlemail.com> wrote:
>> 
>> I think it's the Adobi Flash Player, but I'll find out more accurately for 
>> you. Sorry I can't be more  help yet, but quite frankly I don't really know 
>> what he's on about as I don't use it. 
>> 
>> Eleanor 
>> 
>> Sent from my iPad
>> 
>>> On 26 Mar 2015, at 17:00, Tim Kilburn <kilbu...@me.com> wrote:
>>> 
>>> Hi,
>>> 
>>> Which Adobe product is he using?
>>> 
>>> Best.
>>> 
>>> Tim Kilburn
>>> Fort McMurray, AB Canada
>>> 
>>> On Mar 26, 2015, at 09:37, Eleanor Roberts 
>>> <eleanor.robert...@googlemail.com> wrote:
>>> 
>>> Hi all 
>>> 
>>> I'm asking this  on behalf of a friend. He has a Mac, and uses Adobi an 
>>> awful lot to listen to media files (radio etc I believe). Anyway, he wants 
>>> to update Adobi but doesn't know how to do it on his Mac using VO, as this 
>>> is the first time he's had to update since getting the computer. So was 
>>> wondering if someone who does know could send me some instructions  whichh 
>>> I could pass on to him on how to do this? 
>>> 
>>> Many thanks. 
>>> 
>>> Eleanor 
>>> 
>>> Sent from my iPad
>>> 
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