Hello,

Imaging or backing up and restoring isn’t going to change until the user 
changes their behaviour. Think before you click.

As for root access with VoiceOver, in the terminal you can use the sudo command 
and make changes to the system.

Gena
> On 24 Apr 2015, at 00:39, M. Taylor <mk...@ucla.edu> wrote:
> 
> Hello Christine,  
> 
> I am so sorry that you had to experience such a, what for many of us, would 
> be a scary thing.  
> 
> You know, a month or so ago, a friend of mine purchased a new MacBook Air.  
> 
> I don't know what she did between the Friday when I set it up and the 
> following Tuesday but when next I saw it, there was no doubt but that she had 
> been hacked/compromised.  I don't remember the particulars but a quick Google 
> search confirmed it.
> 
> Now even though many hate to hear this, I'll tell you that, for my money, the 
> only way to really be certain that you have a clean secure system is to (1) 
> restore from a known good backup such as one would have using SuperDuper or 
> (2) wiping the drive clean and performing a fresh install.  As far as I am 
> concerned, once your system has been compromised, there are no other options.
> 
> So many times I see both Windows and Mac users take less drastic steps to 
> redeem their systems only to have the same problems crop up a few weeks or 
> sometimes months later.  
> 
> This is just my opinion, of course, as I do not want to start a heated debate.
> 
> Mark
> 
> From: macvisionaries@googlegroups.com 
> [mailto:macvisionaries@googlegroups.com] On Behalf Of Christine Grassman
> Sent: Thursday, April 23, 2015 3:55 PM
> To: macvisionaries@googlegroups.com
> Subject: Adware warning!
> 
> I want you all to know about something I just experienced.
> I was on Twitter within Safari and a “critical service warning” popped up, 
> informing me that a malicious virus had been detected and had attacked my 
> system, and that “we have shut down all of your critical systems to protect 
> any further damage.” The warning went on to give this number:
> 888 553-4193
> and directed me to give a number starting with Mac and ending with several 
> digits.
> My BS detector was on full alert. 
> I called Apple and told them what was going on. I was informed that this 
> occurs several times a day at least, and that it usually involves adware.
> When a screen sharing session link was sent, Safari could not find the 
> server, nor could Google Chrome. 
> I was then told to open the MacBook in safe mode, and I thought I could use 
> VoiceOver in safe mode, but it would not come on, and command F5 would not 
> bring it up.
> The tech support rep handed me over to someone who had more VoiceOver 
> experience. He had me shut down and restart normally, then sent me the 
> ability to screen share by using my apple ID, which made the screen sharing 
> like an application, which enabled me to go to adwaremedic.com, download 
> adware medic, and run it.
> This problem appears to be resolved, but I wanted you all to be aware of this 
> incident, as well as to inquire: Isn’t there a way to use VoiceOver in safe 
> mode?
> Thank you . . . and be careful out there. I was told people have been known 
> to give their credit card numbers to these people thinking they are getting 
> their computers fixed.
> Christine
> 
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