They're actually telling me it's now gone. The thing is, yes, I could a gotten it back had I not done what one rep told me to do. I was having issues with my ITunes library, after Apple Music came in effect, and as a suggestion, he told me to wipe my entire ICloud Music library, then start fresh. I asked him deliveretly if this would wipe my purchases, and he said yes, but I could get them back through purchase history, Match subscriber, or not.
Now I'm finding out, he was totally wrong, because basically ICloud Music totally replaced your purchase history as well as your ITunes Match, apparently. So, if you delete something out of your ITunes ICloud library as of now, consider it then gone forever unless you either have a copy you can reimport, or unless you repurchase it. Otherwise, you can stream it, or just get the drm version. When I told them that was stupid, as I'd bought that music, and shouldn't have to pay for another reps bad decision, they told me they were sorry, and that he'd be dealt with accordingly, but as for me, I could repurchase the tracks if I want them again. They said they were sorry, but that there was nothing they could do. Even had there been some leeway a higher up could do, they have no history of what I bought nor proof of what I bought to put back in my library, since I deleted it upon that rep's request. When I asked them if they could compensate me some other way like maybe with a product equal to the amount of purchases over the years I've done, they said yes. Absolutely they could do that, provided that I could either snail mail or fax them the printed receipts from all those purchases. Fortunately, unlike most people, I was smart. I've literally printed and kept all the purchase music wise that I've made since 2008 until now. I'm basically just gonna have to get those receipts either xeroxed or faxed. Once done, I might at the cost I'm eating be up for a new mac, at this rate. After adding things up, it comes to about 2600 dollars, give or take a few. We'll just have to see what happens. Chris. ----- Original Message ----- From: Donna Goodin To: [email protected] Sent: Monday, July 06, 2015 1:58 PM Subject: Re: My Profuse! apology to Donna and others Hey Chris, No worries. there's still a lot of confusion around just what the impact of Apple Music is going to be, which is why I was arguing in favor of caution. I do want to own music that I like, I do not want that music to have DRM protection. So, till I know for sure how Apple music will impact my purchased music, I'm staying clear of it. I hope you're able to get your stuff back. I don't think that Apple would deliberately take away content that has been legitimately purchased, so I imagine that there's a solution to your situation, though I have no idea what it would be. Best, Donna On Jul 6, 2015, at 11:54 AM, Christopher-Mark Gilland <[email protected]> wrote: Guys, I'm sending this mail totally in humilliation. I must say right now, I'm quite embarrassed. I see now what the whole hyfe was about owning your own music through ITunes. The truth be it, I totally misunderstood what you all were saying. I thought that what you all meant was going forward, any music which you purchased you couldn't own unless you literally bought it through the ITunes store. You can imagine why this had me going, yeah? So? If you like something enough after streaming it through Apple Music, then, buy it! If you don't like it that well, then don't. Plaine and simple. Well? It is simple, until we start talking about the music you bought before Itunes Music went into effect. I dono if this is what you all meant about not cancelling ITunes match, but actually, I didn't have Match to start with. I did! however, have somewhere in the neighborhood of over 1500 songs which I'd purchased over the years. So, one of those songs is no longer available on ITunes. Thank God I had the CD of it, and was able to just reimport it, but that's not the point. I went into the store, and tried after hitting command+shift+H to then find, both using the item chooser, as well as using the links list rotor with vo+U, to locate the purchased link. Lo and behold, it's not there! Like, I can't even get to my purchased movies, my purchased apps, my previously purchased Music, etc. Unless they moved it, and I'm not aware of it, I'm one effing pissed off little dude! I have literally probably over the years spent over 5 to 10 thousand dollars on music and other content. Suffice it to say, if they removed the ability for me to get that stuff back when needed, that! I don't! agree with! I see now why you all were so ticked off, if that's what you meant. I thought you just meant going forward you were ticked that you couldn't just have your music for free and own it. I could see Apple getting in a major! and did I mention, a major! lawsuit with this one, if my theory is correct that they actually indeed did! remove the purchased section. 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