Chris,

When that representative told you to delete your entire iCloud music library, 
what you did was in fact hide the purchases.
> On Jul 6, 2015, at 3:25 PM, Christopher-Mark Gilland <[email protected]> 
> wrote:
> 
> So wonderful.  Turns out Daniel was right.  almost over 3/4 of my music has 
> been hidden.  When I go in there and hit unhide all, it won't do it.
> 
> There are over 3000 things in there.  ITunes support is refusing to unhide 
> everything for me.  They're telling me just to unhide things myself 
> individually.  They won't even cooperate.  They've done it for me in the past 
> when I hid about 300 hints on accident.
> 
> There is a rep now who has me on hold via phone who's checking with a few 
> different departments to see what they can do.
> 
> This is ridiculous though!  I didn't even hide these things to start with, 
> and I don't know even how I accidentally could have!  I've not even been in a 
> place in ITunes where I could! have done so accidentially.
> 
> Frankly, Apple is rapidly losing my respect as far as ITunes Support goes.
> 
> Chris.
> 
> ----- Original Message ----- From: "Joe Quinn" <[email protected]>
> To: <[email protected]>
> Sent: Monday, July 06, 2015 3:13 PM
> Subject: Re: My Profuse! apology to Donna and others
> 
> 
> also, on a sort of related note, how do I, in itunes, see what type of music 
> I have, be it matched, uploaded, or apple music? All I see in my culumns 
> that's even remotely close to what I want, is whether it's local, or if I 
> have to download it. any ideas?
> 
> Sent from my iPhone
> 
>> On Jul 6, 2015, at 1:48 PM, Christopher-Mark Gilland <[email protected]> 
>> wrote:
>> 
>> Yeah, I don't know why Apple nor myself could find the link before.  Talk 
>> about a scare!
>> 
>> Let me, as I said call them back, as it's not fair to them to demand 
>> compensation for a mistake I made.  Not only that, but I feel I owe them a 
>> big apology.
>> 
>> Chris.
>> 
>> ----- Original Message ----- From: "christopher hallsworth" 
>> <[email protected]>
>> To: "macvisionaries" <[email protected]>
>> Sent: Monday, July 06, 2015 2:04 PM
>> Subject: Re: My Profuse! apology to Donna and others
>> 
>> 
>> Folks,
>> I can see why you are hacked off, but I can confirm this is a false alarm. I 
>> just went into iTunes, selected the "iTunes Store" radio button, used the 
>> links menu, and, there it was, purchased! I clicked on that, and can see all 
>> I ever purchased, at least that is still available, from the iTunes Store.
>> Chris
>> 
>> 
>> Visit my groups:
>> 
>> The Chat Zone
>> [email protected]
>> The Tech Zone
>> [email protected]
>> Apple Music
>> [email protected]
>> 
>> 
>> 
>> 
>> 
>>> On 6 Jul 2015, at 18:58, Donna Goodin <[email protected]> wrote:
>>> 
>>> Hey Chris,
>>> 
>>> No worries.  there's still a lot of confusion around just what the impact 
>>> of Apple Music is going to be, which is why I was arguing in favor of 
>>> caution.  I do want to own music that I like, I do not want that music to 
>>> have DRM protection.  So, till I know for sure how Apple music will impact 
>>> my purchased music, I'm staying clear of it.  I hope you're able to get 
>>> your stuff back.  I don't think that Apple would deliberately take away 
>>> content that has been legitimately purchased, so I imagine that there's a 
>>> solution to your situation, though I have no idea what it would be.
>>> Best,
>>> Donna
>>>> On Jul 6, 2015, at 11:54 AM, Christopher-Mark Gilland 
>>>> <[email protected]> wrote:
>>>> 
>>>> Guys,
>>>> 
>>>> I'm sending this mail totally in humilliation.  I must say right now, I'm 
>>>> quite embarrassed.
>>>> 
>>>> I see now what the whole hyfe was about owning your own music through 
>>>> ITunes.  The truth be it, I totally misunderstood what you all were saying.
>>>> 
>>>> I thought that what you all meant was going forward, any music which you 
>>>> purchased you couldn't own unless you literally bought it through the 
>>>> ITunes store.  You can imagine why this had me going, yeah? So?  If you 
>>>> like something enough after streaming it through Apple Music, then, buy 
>>>> it!  If you don't like it that well, then don't.  Plaine and simple. Well? 
>>>>  It is simple, until we start talking about the music you bought before 
>>>> Itunes Music went into effect.  I dono if this is what you all meant about 
>>>> not cancelling ITunes match, but actually, I didn't have Match to start 
>>>> with.  I did! however, have somewhere in the neighborhood of over 1500 
>>>> songs which I'd purchased over the years.  So, one of those songs is no 
>>>> longer available on ITunes.  Thank God I had the CD of it, and was able to 
>>>> just reimport it, but that's not the point.
>>>> 
>>>> I went into the store, and tried after hitting command+shift+H to then 
>>>> find, both using the item chooser, as well as using the links list rotor 
>>>> with vo+U, to locate the purchased link.  Lo and behold, it's not there! 
>>>> Like, I can't even get to my purchased movies, my purchased apps, my 
>>>> previously purchased Music, etc.  Unless they moved it, and I'm not aware 
>>>> of it, I'm one effing pissed off little dude!  I have literally probably 
>>>> over the years spent over 5 to 10 thousand dollars on music and other 
>>>> content.  Suffice it to say, if they removed the ability for me to get 
>>>> that stuff back when needed, that! I don't! agree with!  I see now why you 
>>>> all were so ticked off, if that's what you meant.  I thought you just 
>>>> meant going forward you were ticked that you couldn't just have your music 
>>>> for free and own it.
>>>> 
>>>> I could see Apple getting in a major! and did I mention, a major! lawsuit 
>>>> with this one, if my theory is correct that they actually indeed did! 
>>>> remove the purchased section.
>>>> 
>>>> Chris.
>>>> 
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>>> 
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