I guess it'll take a lot of people to call the attention to the techies over there to keep up with all the devices blind users like to work with.
Sharon H. > On Jan 7, 2016, at 12:20 PM, Christopher-Mark Gilland <clgillan...@gmail.com> > wrote: > > Guys, > > I just renewed my Learning Alley membership, as I've not been current now for > quite some time, probably since 2011. A lot seems to have changed since then. > > I see that they have a mac version of the Learning alley Book Manager. I > know it's not necessary for downloading books, but if I want to play them on > my mac, I'll need it, no doubt, being the books are incrypted. > > After installing the book manager, and launching it, I get a message saying I > need to go into System Preferences, and then tab down to the checkbox to > enable access for assistive devices within Universal Access. Well, > obviously, there is no such thing in El Capitan as Universal Access. Yeah, > under System prefs, there is the accessibility payne, but even under there, > none of the categories within the table give you the option to allow access > to assistive devices. I definitely do see 3 buttons in that message given by > the Book Manager. I have an option to continue anyway, to quit, or of corse, > to open System Prefs, which does absolutely no good in this case. > > If I elect to continue anyway, then I'm given to items on the screen of > which both just say unknown, and interacting with them does entirely nothing. > I can't even access About window to tell you all what version of the manager > is running. Again, I just get two unknowns. I don't honestly even think the > About window is even popping up, period. > > Yes, this is the most recent version of the software. It has to be, as I > just downloaded it from the Learning Alley web site this morning. > > Suffice it to say, if L A can't get their crap together more than this, I'm > probably gonna cancel my membership. When I called their support, they were > incredibly unhelpful. They told me they had no user guide for the mac > client, which I later after looking myself found out wasn't true. The pdf > for the guide however is only images, with no text. Therefore, I'd have to > find a way to O C R the blasted thing. > > When I called and asked to speak to someone who was in tech support that > could help me with the mac side of things, they not only said they were doing > away with the mac software eventually, but that they had no one on staff at > all either in office or not who knew Voiceover, and for that mind, not only > this, but they'd never even heard of Voiceover and didn't even know it > existed. Finally, after some research, the lady I spoke with came back on > the line and goes, OK, sir. You're running OSX 10.5 Leopard, right? I'm > like, uh... Not? freaking, hardly! Try El Capitan 10.11.2! She's like, oh, > I didn't realize they'd come out with something so much newer. > > Needless to say, I'm not even slightly! impressed. > > I'd be incredibly curious if anyone of you all have gotten the manager to > work, and if not, then how the hell are you playing your books on the mac, or > do you simply not. Yeah, I have both my IPhone, and my Nexus 6, and both on > the Apple side of things with Voiceover, as well as on the Android side with > Talkback, things in both cases seem to work quite well, but it would be nice > to not always have to rely on a mobile device just to listen to things. Ya > know? Yeah, I also do have my Bard Enhanced NLS player, but again, I might > not always want to rely on that thing. > > Suggestions, aside from the obvious of screaming at the top of my lungs? > > Chris. > -- > The following information is important for all members of the Mac Visionaries > list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your Mac Visionaries list moderator is Mark Taylor and your owner is Cara > Quinn - you can reach Cara at caraqu...@caraquinn.com > > The archives for this list can be searched at: > http://www.mail-archive.com/macvisionaries@googlegroups.com/ > --- > You received this message because you are subscribed to the Google Groups > "MacVisionaries" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to macvisionaries+unsubscr...@googlegroups.com. > To post to this group, send email to macvisionaries@googlegroups.com. > Visit this group at https://groups.google.com/group/macvisionaries. > For more options, visit https://groups.google.com/d/optout. -- The following information is important for all members of the Mac Visionaries list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your Mac Visionaries list moderator is Mark Taylor and your owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at: http://www.mail-archive.com/macvisionaries@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "MacVisionaries" group. To unsubscribe from this group and stop receiving emails from it, send an email to macvisionaries+unsubscr...@googlegroups.com. To post to this group, send email to macvisionaries@googlegroups.com. Visit this group at https://groups.google.com/group/macvisionaries. For more options, visit https://groups.google.com/d/optout.
