Hi, In this case, I really don't believe that you'll need to go to the Apple Store nor call Accessibility.
1. Open the App Store either by going under the Apple menu or through the About this Mac option. 2. Once the App Store is open, if VO just dings when trying to navigate around, press VO-f2-f2 to bring up the Window Chooser. Arrow down to the App Store choice and press return. 3. Navigate around the window with VO-right arrow. You should hear Toolbar, the Close, Minimize and Zoom buttons and either "Mac App Store, HtML Content" or "Updates, HTML Content". If it announces "Mac App Store, HTML Content", then press cmd-5 to bring focus to the Updates pane. Otherwise, move on to the next step. 4. Interact with the HTML Content area. 5. Navigate with VO-right, past the Software Update heading to the "Install All Available Software" button and press it with VO-space. 6. Depending on what software is waiting to be installed, you may get a message dialog that says something about some software needing to be downloaded first before restart. Press the "Download and Restart" button. 7. Wait patiently as this may take a while to download. 8. Once the download is complete, another dialog should appear telling you that your Mac is going to restart. You can just wait and it will begin the restart/installation process, or you can press the "Restart" button within that dialog. In either case, the process will begin. Again, this new installation/restart process may take quite a while. During this time, you may or may not have any response from VO. You can press cmd-f5 if you wish, but depending on the state of the process, you still may not get any VO announcements. 9. Important! Do not interrupt the installation by forcably shutting down your Mac. This could render your machine unusable until a total reinstallation. Just be patient, and let it do its job. It will restart when done and bring up the Login screen for you. In some situations, there is a continuation of the set up during the startup process. Again, just be patient. Try turning on VO to see if you get feedback. If you don't get any, wait a few more minutes and try turning on VO again. That should do it. Later... Tim Kilburn Fort McMurray, AB Canada On May 18, 2016, at 15:45, Helga Schreiber <helga.schreibe...@gmail.com> wrote: Hey Chris. yeah, I have always experience all the time the problem of command tabbing back to th e app store, when I update before th e prior update. I think my plan now is to perhaps pay a visit to the apple store and show them what I'm trying to do in order to update the software,adn maybe they can do something about it. I really want to update my software and iTunes specially. Or should I call the apple accessibility line now? I'm just owndering. I really don't want to mess something in my Mac though. Hope to ehar form you soon. Thansk and God bless! Helga Schreiber Member of National Federation of the Blind and Florida Association of Blind Students. Member of the International Networkers Team (INT). Independent Entrepreneur of the Company 4Life Research. Phone: (561) 706-5950 Email: helga.schreibe...@gmail.com <mailto:helga.schreibe...@gmail.com> Skype: helga.schreiber26 4Life Website: http://helgaschreiber.my4life.com/1/default.as <http://helgaschreiber.my4life.com/1/default.aspx>px INT Website: http://int4life.com/ <http://int4life.com/> "For God so loved the world that he gave his one and only Son, that whoever believes in him shall not perish but have eternal life." John 3:16 Sent from my iPhone 6S running IOS 9.3.1 On May 18, 2016, at 5:26 PM, Christopher-Mark Gilland <clgillan...@gmail.com <mailto:clgillan...@gmail.com>> wrote: > I'm not totally sure what's going on, but what I can tell you is this: > > The issue with losing focus in the app store, then having to command+tab > away from the window, then command tab again to go back and regain focus has > been a bug for some time now. I'm not sure why Apple's not squashed it, > seeing a lot of us have reported it. > --- > Christopher Gilland > JAWS Certified, 2016. > Training Instructor. > > clgillan...@gmail.com <mailto:clgillan...@gmail.com> > Phone: (704) 256-8010. > ----- Original Message ----- > From: Helga Schreiber <mailto:helga.schreibe...@gmail.com> > To: macvisionaries@googlegroups.com <mailto:macvisionaries@googlegroups.com> > Sent: Wednesday, May 18, 2016 5:10 PM > Subject: Re: Problems updating to the New Software updates > > Hey Chris. This is what is occuring. When i go to the app store, Voiceover > tels me open window, but wen I move around with VO right and left arrow, I > can't see anything until I perform the command tab,and go back to the app > store window,and it shows me everything dmd. After waiting for a few minutes, > the updates buttonit is not dmd anymore. So I press Vo space bar on updates, > adn then I stop interacting with the tool bar, so I can go to the updates > link, but it it takes me to the back dmd button. I really don't know why is > doing that! For some reason Last night, I manage to try it for the first > time, and the updates appear, but it did not install them. And last night > Voiceover told me that I had seven items available. This is not my internet > connection since I have internet connection. Voiceover told me now, I have > two updates but I can't see them! My last update to Os10 11.4, I was able to > do it, but this new updates for iTunes,and OS10 11.5, I'm not able to do it > at all! Do you have any idea what could be happening? I look forward in > hearing from you soon. Thanks and God bless! > > Helga Schreiber > > Member of National Federation of the Blind and Florida Association of Blind > Students. > Member of the International Networkers Team (INT). > Independent Entrepreneur of the Company 4Life Research. > Phone: (561) 706-5950 > Email: helga.schreibe...@gmail.com <mailto:helga.schreibe...@gmail.com> > Skype: helga.schreiber26 > 4Life Website: http://helgaschreiber.my4life.com/1/default.as > <http://helgaschreiber.my4life.com/1/default.aspx>px > INT Website: http://int4life.com/ <http://int4life.com/> > > "For God so loved the world that he gave his one and only Son, that whoever > believes in him shall not perish but have eternal life." John 3:16 > Sent from my iPhone 6S running IOS 9.3.1 > > On May 18, 2016, at 4:34 PM, Christopher-Mark Gilland <clgillan...@gmail.com > <mailto:clgillan...@gmail.com>> wrote: > >> Helga, we need more info. >> >> You say it's not working. O, Kayyy? What is it doing when you try updating? >> --- >> Christopher Gilland >> JAWS Certified, 2016. >> Training Instructor. >> >> clgillan...@gmail.com <mailto:clgillan...@gmail.com> >> Phone: (704) 256-8010. >> ----- Original Message ----- >> From: Helga Schreiber <mailto:helga.schreibe...@gmail.com> >> To: 'Adrian Leong' via MacVisionaries >> <mailto:macvisionaries@googlegroups.com> >> Sent: Wednesday, May 18, 2016 3:56 PM >> Subject: Problems updating to the New Software updates >> >> Hi all! How are you all? I tried to do last night my iTunes update,and my >> Mac update to OS10 11.5, but I'm not having so much success with it! I went >> to the app store many ways. I Perform VO with M to go to app store, or >> search app store in spotlight and to about my mac to access the app store. >> But I'm not having so much success in performng my updates. My internet >> works great! I close the apps tore four times, but still issues with it. I'm >> using a Macbook Air 11 inches. Do you guys ahve any suggestion in how can I >> update without any problem? I always have issues updating! I will try to do >> the updates again! I tried to do it last night,and in the app store it >> show everything DMd and so on. I look forward in hearing from you soon. >> Thanks and God bless! >> >> Helga Schreiber >> >> Member of National Federation of the Blind and Florida Association of Blind >> Students. >> Member of the International Networkers Team (INT). >> Independent Entrepreneur of the Company 4Life Research. >> Phone: (561) 706-5950 >> Email: helga.schreibe...@gmail.com <mailto:helga.schreibe...@gmail.com> >> Skype: helga.schreiber26 >> 4Life Website: http://helgaschreiber.my4life.com/1/default.as >> <http://helgaschreiber.my4life.com/1/default.aspx>px >> INT Website: http://int4life.com/ <http://int4life.com/> >> >> "For God so loved the world that he gave his one and only Son, that whoever >> believes in him shall not perish but have eternal life." John 3:16 >> Sent from my iPhone 6S running IOS 9.3.1 >> >> -- >> The following information is important for all members of the Mac >> Visionaries list. >> >> If you have any questions or concerns about the running of this list, or if >> you feel that a member's post is inappropriate, please contact the owners or >> moderators directly rather than posting on the list itself. >> >> Your Mac Visionaries list moderator is Mark Taylor and your owner is Cara >> Quinn - you can reach Cara at caraqu...@caraquinn.com >> <mailto:caraqu...@caraquinn.com> >> >> The archives for this list can be searched at: >> http://www.mail-archive.com/macvisionaries@googlegroups.com/ >> <http://www.mail-archive.com/macvisionaries@googlegroups.com/> >> --- >> You received this message because you are subscribed to the Google Groups >> "MacVisionaries" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to macvisionaries+unsubscr...@googlegroups.com >> <mailto:macvisionaries+unsubscr...@googlegroups.com>. >> To post to this group, send email to macvisionaries@googlegroups.com >> <mailto:macvisionaries@googlegroups.com>. >> Visit this group at https://groups.google.com/group/macvisionaries >> <https://groups.google.com/group/macvisionaries>. >> For more options, visit https://groups.google.com/d/optout >> <https://groups.google.com/d/optout>. >> >> -- >> The following information is important for all members of the Mac >> Visionaries list. >> >> If you have any questions or concerns about the running of this list, or if >> you feel that a member's post is inappropriate, please contact the owners or >> moderators directly rather than posting on the list itself. >> >> Your Mac Visionaries list moderator is Mark Taylor and your owner is Cara >> Quinn - you can reach Cara at caraqu...@caraquinn.com >> <mailto:caraqu...@caraquinn.com> >> >> The archives for this list can be searched at: >> http://www.mail-archive.com/macvisionaries@googlegroups.com/ >> <http://www.mail-archive.com/macvisionaries@googlegroups.com/> >> --- >> You received this message because you are subscribed to the Google Groups >> "MacVisionaries" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to macvisionaries+unsubscr...@googlegroups.com >> <mailto:macvisionaries+unsubscr...@googlegroups.com>. >> To post to this group, send email to macvisionaries@googlegroups.com >> <mailto:macvisionaries@googlegroups.com>. >> Visit this group at https://groups.google.com/group/macvisionaries >> <https://groups.google.com/group/macvisionaries>. >> For more options, visit https://groups.google.com/d/optout >> <https://groups.google.com/d/optout>. > > -- > The following information is important for all members of the Mac Visionaries > list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your Mac Visionaries list moderator is Mark Taylor and your owner is Cara > Quinn - 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