Donna,

You make an absolutely excellent point.

When you go to wake the TV up, it takes usually, at least for me, about 5 to 10 seconds before anything works.

I'd say you may have very well just hit the nail dead on the head. Great observation.
---
Christopher Gilland
JAWS Certified, 2016.
Training Instructor.

[email protected]
Phone: (704) 256-8010.
----- Original Message ----- From: "Donna Goodin" <[email protected]>
To: <[email protected]>
Sent: Monday, June 13, 2016 10:14 AM
Subject: Re: 4th Gen Apple TV coming up without VO


Thanks, Chris. If the problem persists, I may do that. My current theory is that I try to use the remote before it has fully woken up. So I'm going to experiment with that for a while, and see if it solves the problem.
Cheers,
Donna
On Jun 13, 2016, at 9:05 AM, Christopher-Mark Gilland <[email protected]> wrote:

Wow. That's really weird. I wonder if maybe when you tried turning it on, it was in the process of a software update? Again, it's unlikely, but VO wouldn't speak nor turn on while it's doing an update. I'd absolutely hate to tell you to reset the thing, as that definitely should be a very last resort, and is quite an extreme measure. Unfortunately, at this time, being I've never had this issue before, it's really the only other thing I can think to do if it continues, short of first maybe calling Apple Accessibility, and seeing what they say.

1-877-204-3930, then, choose option 1 from the menu. I know that says iOS, but they deal with TVOS over there as well, as far as I'm aware.
---
Christopher Gilland
JAWS Certified, 2016.
Training Instructor.

[email protected]
Phone: (704) 256-8010.
----- Original Message ----- From: "Donna Goodin" <[email protected]>
To: <[email protected]>
Sent: Monday, June 13, 2016 9:59 AM
Subject: Re: 4th Gen Apple TV coming up without VO


Hi Chris,

Yeah, it is set correctly. I finally got VO talking--not sure how--and that was the first thing I checked.
Cheers,
Donna
On Jun 13, 2016, at 8:54 AM, Christopher-Mark Gilland <[email protected]> wrote:

Have you looked to be sure that the tripple click menu button on the Siri remote is indeed set to toggle on/off Voiceover? I know you initially probably set it to do so, but it's possible something may a glitched, and it got turned off, thereby making it not let you re-enable it. It's unlikely, I agree with you on that point, but it's something I'd at least check, just? in case.
---
Christopher Gilland
JAWS Certified, 2016.
Training Instructor.

[email protected]
Phone: (704) 256-8010.
----- Original Message ----- From: "Donna Goodin" <[email protected]>
To: <[email protected]>
Sent: Monday, June 13, 2016 9:43 AM
Subject: 4th Gen Apple TV coming up without VO


Hi all,

About every other time I turn on our 4th Gen Apple Tv, it comes on but VO doesn't speak. I've tried adjusting the volume, and turning VO off and on, but neither helps. Has anyone experienced this, and if so, have you figured out what the issue is?
Thanks,
Donna

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