Its not ridiculous, its business. We all would love to pay a one time fee and get a lifetime of free upgrades. If we worry about the off chance that at some point we will have to pay for an upgrade, we would still be using MS DOS.

No, they do not MAKE a version incompatible with new OS upgrades so they can collect upgrade fees. That is faulty thinking.


From E.T.'s Keyboard...
  Without H2O there is no life!
ancient.ali...@icloud.com

On 10/12/2016 11:38 AM, Brian Fischler wrote:
Customer service got back to me and Express no longer works with Sierra you 
have to pay $80 to upgrade to pro which is ridiculous, as who knows when they 
will decide to make that version incompatible. Very disappointed with Fine 
Reader as I believe I paid $60 or more for the Express version. No wonder 
people turn to torrents and illegally downloaded software.
On Oct 12, 2016, at 2:01 PM, Brian Fischler <brianfisch...@me.com> wrote:

Thanks Tim, you would think if it works on Sierra than it would work with a 
scanner. Hopefully customer support will get back to me, but they have not in 
the past which is why I would not buy another product from them. Thanks again.
On Oct 12, 2016, at 1:30 PM, Tim Kilburn <kilbu...@me.com> wrote:

Hi,

Yes, Express is working for me with Sierra.  The difference, though, is that 
I've not ever used it with a scanner, so can't properly comment on that part of 
things.  Usually, people have just sent me scanned documents, and I OCR them.

Later...

Tim Kilburn
Fort McMurray, AB Canada

On Oct 12, 2016, at 11:28, Brian Fischler <brianfisch...@me.com> wrote:

Express use to work fine but may they stopped supporting it. I have emailed 
their customer support but I find them to be useless. We shall see, I may just 
dump the product as I am not going to pay for the upgrade as it is ridiculous 
if they stopped making the Express version work with mac. If anyone is using 
the Express version successfully with Sierra please do let me know. Thanks,
On Oct 12, 2016, at 1:21 PM, E.T. <ancient.ali...@icloud.com> wrote:

When I wanted to get Finereader 2-3 years ago for the Mac, Express was then not 
available so got the Pro version.

From E.T.'s Keyboard...
Without H2O there is no life!
ancient.ali...@icloud.com

On 10/12/2016 10:21 AM, Brian Fischler wrote:
I believe it is am I possibly running an out dated version? Are you guys
running the pro version? Thanks,
On Oct 12, 2016, at 1:10 PM, E.T. <ancient.ali...@icloud.com
<mailto:ancient.ali...@icloud.com>> wrote:

Is the Express version compatible with Sierra?

From E.T.'s Keyboard...
Without H2O there is no life!
ancient.ali...@icloud.com <mailto:ancient.ali...@icloud.com>

On 10/12/2016 10:10 AM, Brian Fischler wrote:
John, Are you using Abby Fine Reader Express or Pro? I am using Express
or should say trying to use. Just deleted and reinstalled and still
nothing. Most frustrating product out there.
On Oct 12, 2016, at 12:51 PM, John Panarese <jpanar...@gmail.com
<mailto:jpanar...@gmail.com>
<mailto:jpanar...@gmail.com>> wrote:

I’ve had no problems with my HP8500. I just checked it out to be
sure. I’d suggest first making sure Image Capture will work with the
scanner. If it does, you might want to try deleting Abby and then
installing it again. If Image Capture isn’t working, be sure the
scanner is being seen by the Mac at all.


Take Care

John D. Panarese
Director
Mac for the Blind
Tel, (631) 724-4479
Email, j...@macfortheblind.com
<mailto:j...@macfortheblind.com><mailto:j...@macfortheblind.com>
Website, http://www.macfortheblind.com
<http://www.macfortheblind.com/><http://www.macfortheblind.com/>

APPLE CERTIFIED SUPPORT PROFESSIONAL and Trainer

AUTHORIZED APPLE STORE BUSINESS AFFILIATE

MAC and iOS VOICEOVER TRAINING AND SUPPORT



On Oct 12, 2016, at 12:45 PM, Brian Fischler <brianfisch...@me.com
<mailto:brianfisch...@me.com>
<mailto:brianfisch...@me.com>> wrote:

Hey all,

Since installing Sierra I have not been able to get Abby Fine Reader
to work. I have done my research on this issue and it looks like Abby
is not recognizing my scanner as it is only giving me the option to
read from file, no Twain driver option. Does anyone know how to fix
this as Abby Fine Reader customer service is impossible to get on the
phone and Canon was useless. Thanks,

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