I purchased, or I should say I pre-ordered, an iPhone XR today through T-Mobile. I first tried on the website, but it kept saying it was having problems loading and I should retry. So I ended up calling my “team of experts“ on my current T-Mobile phone. The Customer Service from T-Mobile was very good. The woman got my order and sent me an email with a link that I had to use in order to electronically sign the document. They use a service called Doc you sign. And the very last thing you have to do with that service before you submit the order is to draw your initials or write your name in a box on the page. Naturally, voiceover does not see this box, so this process is not accessible. The customer service person at T-Mobile was apparently on familiar with this process, as she had really no knowledge of this in accessible box. When my husband got home tonight, he did the signing. When I am curious about is whether anyone has found a way around this ridiculous in accessible feature. It seems to me I’ve purchased an iPhone a couple of years ago from T-Mobile using the same process, only I don’t think it was doc you sign. Or if it was, I didn’t have that stupid box. I wonder how others did with their online purchases through carriers. Mary
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