No, of course you wouldn’t have that problem at the store. My problem is that I did not want to have somebody take me to the store and then have to wait while we went through the process. I thought I could just do it from home online which I have done before. Not this time, at least not until my husband got home and could complete that final step.
Sent from my iPhone > On Oct 20, 2018, at 8:03 AM, matthew dyer <[email protected]> > wrote: > > Hi, I never had that problem. I just got my iPhone 8 Plus just last week and > went strate to the t-mobile store. > Matthew > > > > Get Outlook for iOS > From: [email protected] <[email protected]> on > behalf of Mary Otten <[email protected]> > Sent: Friday, October 19, 2018 8:33:24 PM > To: [email protected]; [email protected] > Subject: Inaccessible experience purchasing an iPhone through T-Mobile > > I purchased, or I should say I pre-ordered, an iPhone XR today through > T-Mobile. I first tried on the website, but it kept saying it was having > problems loading and I should retry. So I ended up calling my “team of > experts“ on my current T-Mobile phone. The Customer Service from T-Mobile was > very good. The woman got my order and sent me an email with a link that I had > to use in order to electronically sign the document. They use a service > called Doc you sign. And the very last thing you have to do with that service > before you submit the order is to draw your initials or write your name in a > box on the page. Naturally, voiceover does not see this box, so this process > is not accessible. The customer service person at T-Mobile was apparently on > familiar with this process, as she had really no knowledge of this in > accessible box. When my husband got home tonight, he did the signing. When I > am curious about is whether anyone has found a way around this ridiculous in > accessible feature. It seems to me I’ve purchased an iPhone a couple of years > ago from T-Mobile using the same process, only I don’t think it was doc you > sign. Or if it was, I didn’t have that stupid box. I wonder how others did > with their online purchases through carriers. > Mary > > > Sent from my iPhone > > -- > The following information is important for all members of the Mac Visionaries > list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your Mac Visionaries list moderator is Mark Taylor. 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