I've done some of those things before but this time I can't even get to albums 
or. purchased or anything like that. it keeps putting me back in prime music. I 
did download the desktop client but nothing's there when I open the installer. 
I'll play with it some more later.

> On Nov 8, 2021, at 6:21 PM, Barry Hadder <bhad...@gmail.com> wrote:
> 
> Hi Lorie,
> 
> After you click library, click albums.  Find the table and interact with it.  
> Move vo to the album, rout the mouse to vo and mouse click.  Now find the 
> table containing the tracks.  you will not be able to interact with it, but 
> there is a heading just above it containing an unlabeled button.  Interact 
> with the heading and Press the button to open a menu and select download.
> 
> You may have more luck with the desktop client I mentioned earlier.  It’s not 
> very good either, but it is a little easier than the web page.
> 
> 
>> On Nov 8, 2021, at 17:32, Lorie McCloud <lorice...@gmail.com> wrote:
>> 
>> I was finally able to find the album I was looking for on Amazon. I typed in 
>> the title of the album instead of the artist. so after I bought it I ran 
>> into the download problem. there ussed to be a download link on the order 
>> details page. it's not there any more. I called the number for mp3 help that 
>> I gave out here earlier and it doesn't work any more. so then I called the 
>> disability number. the CS rep. tried to walk me through the process but she 
>> eventually transferred me to somebody she called an expert who had no 
>> understanding of screen readers. here's my current understanding of the 
>> situation. now we're supposed to download from the cloudplayer. I went up 
>> there, clicked on "library" but it's exceedingly inaccessible up there. I 
>> could never get to "Purchases" at all. it's supposed to be there but I never 
>> could find it. she sent me an email so I could send feedback to the 
>> developers.
>> 
>> Lorie
>> 
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