hi,
A slight idea, if the item is already in your history.
Granted I am not using your tools, but sometimes visiting either
m.amazon.com
or
www.amazon.com/accessability
Will lead you to a less layered edition of the page.
That might in turn give you access via the order history section of the site, to your album.
Just a thought,
Karen



On Mon, 8 Nov 2021, Lorie McCloud wrote:

I've done some of those things before but this time I can't even get to albums 
or. purchased or anything like that. it keeps putting me back in prime music. I 
did download the desktop client but nothing's there when I open the installer. 
I'll play with it some more later.

On Nov 8, 2021, at 6:21 PM, Barry Hadder <bhad...@gmail.com> wrote:

Hi Lorie,

After you click library, click albums.  Find the table and interact with it.  
Move vo to the album, rout the mouse to vo and mouse click.  Now find the table 
containing the tracks.  you will not be able to interact with it, but there is 
a heading just above it containing an unlabeled button.  Interact with the 
heading and Press the button to open a menu and select download.

You may have more luck with the desktop client I mentioned earlier.  It’s not 
very good either, but it is a little easier than the web page.


On Nov 8, 2021, at 17:32, Lorie McCloud <lorice...@gmail.com> wrote:

I was finally able to find the album I was looking for on Amazon. I typed in the title of the album 
instead of the artist. so after I bought it I ran into the download problem. there ussed to be a 
download link on the order details page. it's not there any more. I called the number for mp3 help 
that I gave out here earlier and it doesn't work any more. so then I called the disability number. 
the CS rep. tried to walk me through the process but she eventually transferred me to somebody she 
called an expert who had no understanding of screen readers. here's my current understanding of the 
situation. now we're supposed to download from the cloudplayer. I went up there, clicked on 
"library" but it's exceedingly inaccessible up there. I could never get to 
"Purchases" at all. it's supposed to be there but I never could find it. she sent me an 
email so I could send feedback to the developers.

Lorie

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