A 2011 Mac would be upgradable, but later models around the 2014 forward were 
constructed differently. We have a 2012 Mac that was upgraded to 16 Gigs Ram, 
but there is no way I could upgrade my 2019 Mac. It’s decisions like this on 
Apples part along with many others that have fueled the right to repare 
arguments. However, something else, Lori, had already excepted our answers and 
sounds like had moved on for now. I shouldn’t get involved like this, but I 
feel like your email could be construed as an attack and wanting to start 
something that shouldn’t be started. Yes, by writing this I’m just as guilty I 
admit, but I think it needed to be said.

> On Feb 19, 2023, at 17:37, Karen Lewellen <klewel...@shellworld.net> wrote:
> 
> brad,
> Do you work for apple?
> I have an associate here in  Toronto working with the centre for social 
> innovation.
> They currently run an entire commerce company with a 2011 mac machine..and 
> they are not  using voiceover.
> If indeed a door to a new machine opens up, that will be marvelous.
> However, with all due respect, I would be doubtful that an upgrade is not 
> possible when it is for units far older.
> The best path forward is the one that lets her make uninformed decision from 
> a variety of sources.
> as Donna has noted before, you can be a touch heavy handed with the 
> condescension.
> Perhaps learning the two magic words "speaking personally," might be helpful?
> best,
> Karen
> 
> 
> 
> On Sun, 19 Feb 2023, Bradford Snyder wrote:
> 
>> I believe Lori has a 2014 Mac mini.  I do not believe the RAM or storage can 
>> be upgraded on that model.
>> Getting a new M2 Mac mini would be her best option, and a big leap forward 
>> in performance for her.
>> 
>> - Brad -
>> 
>> 
>> 
>> On Feb 18, 2023, at 22:51, Herbie Allen <herbie.al...@gmail.com> wrote:
>> 
>> Where it can get tricky is that not all Apple Stores are able to handle 
>> Macs. The new machine would definitely be your best bet. If you do end up 
>> upgrading your machine, you will probably have to buy the Ram from Crucial 
>> and then someone can install it for you. Bestbuy is also an option.
>> 
>>> On Feb 18, 2023, at 22:32, Karen Lewellen <klewel...@shellworld.net> wrote:
>>> 
>>> If you call my-apple, part of what they can do is set up a genus session 
>>> with  your local apple store.  Of course you can talk to them apple has a 
>>> major  customer service hub in Austin Texas.
>>> Still, if you anticipate a new machine soon, perhaps waiting makes more 
>>> sense in general.  Unless the memory factors are so frustrating they impact 
>>>  getting things done.
>>> In that case improving the value of your current machine for sale or 
>>> whatever would make the memory factor worth considering.
>>> 
>>> 
>>> 
>>> On Sat, 18 Feb 2023, Lorie McCloud wrote:
>>> 
>>>> we have an actual Apple store here in Fort Worth, Tx. I don’t think you 
>>>> can just call and talk to somebody though. within the next few months it 
>>>> appears I might have the opportunity to get a new Mac mini. if that chance 
>>>> comes up I’m not going to waste it that’s for sure.
>>>> 
>>>>> On Feb 18, 2023, at 8:02 PM, Karen Lewellen <klewel...@shellworld.net> 
>>>>> wrote:
>>>>> 
>>>>> Speaking personally?
>>>>> It depends on where you are in the world, but I would first call 1-800-my 
>>>>> apple.
>>>>> I would speak to support, share our apple id so they can know more 
>>>>> details and ask for my options.
>>>>> Then perhaps report that here.
>>>>> There are often loads of ways to upgrade a mac, or that used to be the 
>>>>> case,  older machines can sometimes have an advantage.
>>>>> cost may depend on things like warranty, but as an example in Toronto we 
>>>>> have a store called simply mac that specializes on apple computers, have 
>>>>> been here since the 1990's.
>>>>> sometimes they do the upgrades for the experience, or connect you with 
>>>>> free geeks who do it as well.
>>>>> Still, speaking personally, I would start with getting answers from apple 
>>>>> directly, just my thoughts of course.
>>>>> Karen
>>>>> 
>>>>> 
>>>>> On Sat, 18 Feb 2023, Lorie McCloud wrote:
>>>>> 
>>>>>> no. I just didn’t think of it. how do I do that?
>>>>>> 
>>>>>>> On Feb 18, 2023, at 6:00 PM, Karen Lewellen <klewel...@shellworld.net> 
>>>>>>> wrote:
>>>>>>> 
>>>>>>> Are you in a position to increase the memory?  may even help with 
>>>>>>> Catalina.
>>>>>>> 
>>>>>>> 
>>>>>>> 
>>>>>>> On Sat, 18 Feb 2023, Lorie McCloud wrote:
>>>>>>> 
>>>>>>>> thanks. I appreciate that very much.
>>>>>>>> 
>>>>>>>>> On Feb 18, 2023, at 1:46 PM, Herbie Allen <herbie.al...@gmail.com> 
>>>>>>>>> wrote:
>>>>>>>>> 
>>>>>>>>> Yes, my opinion is not to try Big Sur given the 8 GB of Ram.
>>>>>>>>> 
>>>>>>>>>> On Feb 18, 2023, at 13:36, Lorie McCloud <lorice...@gmail.com> wrote:
>>>>>>>>>> 
>>>>>>>>>> ok. tell me if I have the right info.
>>>>>>>>>> Processor 2.6 ghz dual-core Intel I5
>>>>>>>>>> memory: 8 gb 1600 mhz ddr3
>>>>>>>>>> 
>>>>>>>>>>> On Feb 17, 2023, at 8:15 PM, Herbie Allen <herbie.al...@gmail.com> 
>>>>>>>>>>> wrote:
>>>>>>>>>>> 
>>>>>>>>>>> How much Ram and Hard Drive Space. Yes, that is in the About my Mac.
>>>>>>>>>>> 
>>>>>>>>>>>> On Feb 17, 2023, at 18:32, Lorie McCloud <lorice...@gmail.com> 
>>>>>>>>>>>> wrote:
>>>>>>>>>>>> 
>>>>>>>>>>>> tell me exactly what you’re looking for and where to find it. I 
>>>>>>>>>>>> assume it might be in “about this Mac” but I don’t know which 
>>>>>>>>>>>> items constitute the specs.
>>>>>>>>>>>> 
>>>>>>>>>>>>> On Feb 17, 2023, at 5:19 PM, Herbie Allen 
>>>>>>>>>>>>> <herbie.al...@gmail.com> wrote:
>>>>>>>>>>>>> 
>>>>>>>>>>>>> What are the specs for that Mac?
>>>>>>>>>>>>> 
>>>>>>>>>>>>>> On Feb 17, 2023, at 17:00, Lorie McCloud <lorice...@gmail.com> 
>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>> 
>>>>>>>>>>>>>> I’m running Catalina on my old Mac Mini. I had to roll back to 
>>>>>>>>>>>>>> it. lately I’ve been considering going up to Big Sur. I never 
>>>>>>>>>>>>>> ran that one so I have no idea how my Mac would handle it. 
>>>>>>>>>>>>>> Monterey was too much for it. does anybody have experience with 
>>>>>>>>>>>>>> Big Sur on their old Mac? do you have any suggestions or advice 
>>>>>>>>>>>>>> for me. maybe I should leave well enough alone. suggestions and 
>>>>>>>>>>>>>> advice welcome.
>>>>>>>>>>>>>> 
>>>>>>>>>>>>>> thanks.
>>>>>>>>>>>>>> Lorie
>>>>>>>>>>>>>> 
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