Hi Carolyn, Well, I went to the Apple Store yesterday afternoon and left the Mac overnight for a keyboard swap. Apparently, there were still keyboard problems with the caps lock key, and my system preference files were replaced with the defaults. Today, I returned and worked with a store rep to restore my settings files so that I could get my mail back along with the dock. Anyway, all appears to be well. I got a new case and keyboard for my troubles, and all in one day! So I'm back in business. I think if this happens again, I'll try and restore my system preferences files first. Thanks for your assistance and for your concern.
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