read my bcc response to them (just sent). -eric
On Dec 15, 2011, at 8:09 PM, Ray Foret Jr wrote: > time to take it further then. Quote their own letter to them and then say > exactly what you just said to us. Make them respond! > > > Sincerely, > The Constantly Barefooted Ray!!! > > Now a very proud and happy Mac user!!! > > Skype name: > barefootedray > > Facebook: > facebook.com/ray.foretjr.1 > > > > On Dec 15, 2011, at 9:05 PM, Eric Oyen wrote: > >> well, >> I sent in a letter to the Skype team asking why they removed an old feature >> (accessibility via voiceover) and the form letter I got back is enough for >> me to ask :do I have stupid printed across my forehead? must be, because you >> seem to think I am!". >> >> >> >> these guys think accessibility is a new feature (or at least their form >> letter response indicates such). Hell, I requested a human response and got >> a machine generated one. this is what I call a lack of customer support. >> >> here is the letter they sent back to me... >> >> Subject: Re: regarding inaccessibility of skype in Ios 5 >> <<#1435730-2257231#>> >> From: Skype Customer Service <[email protected]> >> Date: December 15, 2011 2:49:59 PM MST >> To: Eric Oyen <[email protected]> >> Hello Eric, >> >> Thank you for contacting Skype Customer Service. >> >> We understand that you would like to do a follow up on the Voice over >> feature of Skype for it's latest version. Please allow us to assist you. >> >> We regret to inform you that unfortunately this feature is not currently >> available in Skype. >> >> We will pass on your request to our development team for consideration and >> potential inclusion in a future release. >> >> We appreciate your feedback and will definitely look into it. >> >> However, implementing changes and creating new features can take time, which >> means that the suggestions you make today might not be available in the near >> future. >> >> Please be patient while we work to make Skype even better. >> >> Should you need more assistance, feel free to contact us again. >> >> Best Regards, >> >> Ivan C. >> Skype Customer Service >> >> >> -- >> You received this message because you are subscribed to the Google Groups >> "MacVisionaries" group. >> To post to this group, send email to [email protected]. >> To unsubscribe from this group, send email to >> [email protected]. >> For more options, visit this group at >> http://groups.google.com/group/macvisionaries?hl=en. >> > > > -- > You received this message because you are subscribed to the Google Groups > "MacVisionaries" group. > To post to this group, send email to [email protected]. > To unsubscribe from this group, send email to > [email protected]. > For more options, visit this group at > http://groups.google.com/group/macvisionaries?hl=en. -- You received this message because you are subscribed to the Google Groups "MacVisionaries" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/macvisionaries?hl=en.
