Well, the btinternet account sounds like an ISP provided account.  Not sure  if 
your ISP provides  iMap, POP3, or both.  Most ISP provided email is Pop3 
though.  You might want to call your ISP and check to see wihcih they support.  
If I have multiple devices, say a Mac, and an iPhone for example, iMap would be 
better to use.    
On 2012-08-03, at 6:03 PM, Kirsten Edmondson <[email protected]> 
wrote:

> So, as you suggested I've just been in the accounts part of the preferences 
> ... thanks for reminding me where to find it - obvious really ... 
> There's only one account there, the one which says btinternet and is 
> apparently an imap and says yahoo in the description 
> I am fairly certain this is different to before Tuesday, but there is 
> definitely only one account in the accounts table. 
> Should I be using pop3? 
> Thanks. 
> Kirsten. 
> 
> On 3 Aug 2012, at 22:53, Dan Eickmeier wrote:
> 
>> Hi kirsten, i'd say that Apple mail  is one of the best mail clients i've 
>> used.  I'd used outlook 2003 for a while, but didn't really like it, that 
>> was back when i was on Windows though.  WHat it sounds like to me, from  
>> what you're describing, is that you have two accounts  set up in mail, or 
>> that you've set up the same account twice?  I'd take a look in Mail, 
>> preferences, accounts, to see if somehow,  you may have done that.  ?  Also, 
>> to get new mail, you can just hit command-shift-N.  HOpe this helps.    
>> On 2012-08-03, at 4:50 PM, Kirsten Edmondson 
>> <[email protected]> wrote:
>> 
>>> Hi all, 
>>> I quite often have an issue with my time capsule and my BT hub/modem and I 
>>> lose my internet/network and can only get it back once I've unplugged the 
>>> time capsule and plugged it in again. Earlier this week it was gone for 
>>> several hours before a lot of fighting with it fixed it. Actually I had to 
>>> go onto BT.com and reset my password (or rather, my dad had to as I 
>>> couldn't because of audio capture issues) ... Because my iphone had tried 
>>> to connect to my email three times, and failed, BT blocked me so I had to 
>>> go in and reset my password ... 
>>> I had issues when I got it back with my iphone and my mac. 
>>> On my iphone I seem to have two mailboxes 
>>> one which seems to refer to my user name kirsten.edmondson and the other 
>>> which refers to my domain btinternet 
>>> I think it is similar with my Mac, and when I was trying to input my reset 
>>> password into my mac mail I found I didn't know what I was doing with mail. 
>>> I found the get mail button somewhere and pressed and for some reason that 
>>> got my mail coming in again and it's been fine since then. 
>>> But I have lost all my emails since before that time ... Although I 
>>> regularly delete, I like to keep some (those with usernames etc) and now 
>>> they're all gone. 
>>> Is there anywhere they are likely to be lurking? Or are they lost forever? 
>>> Aso, how do I go about changing my mail settings - if needed in future? 
>>> (I'm used to using outlook and this seems to be so totally different-not 
>>> that I'm seeking to compare, but thought it might be of use if you knew my 
>>> background). 
>>> I think I am using pop3, should I be using that or imap? 
>>> I wonder if this is the reason for the different mail boxes? One is perhaps 
>>> imap and the other perhaps pop3? I have no idea which I'm using now, though 
>>> it looks the same as before except for the missing messages, but might I 
>>> have inadvertently entered the other one without knowing? I think I did go 
>>> in somewhere and put in my password, but that made no difference. 
>>> I feel a bit stupid about this, but I'm quite confused about how to work 
>>> mail properly and am not sure where to look in the help. 
>>> 
>>> Any advice appreciated. 
>>> Thanks. 
>>> Kirsten 
>>> (PS. currently still on Lion, but moving shortly). 
>>> 
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