I wasn't going to chime in, but when you mentioned about the refund polacy...
allow me to tell you all what Itunes Store Support said once to me. It was
enough to where it almost caused me to boycott and never ever use Apple
products again.
I bought an app which the dev kept swearing left and right would work with
Voiceover, though didn't offer a trial. I tried making special arrangements
with him for a serial number which he could activate for me for 8 to 12 hours,
just long enough for me to try it, and see if it worked, with the promise that
I'd buy it if it worked. Even still, he refused. This app was around $150.
So, not cheap, to say the very least. I finally bit the bullet and bought the
app on the app store. Not only was it not accessible in the least, thus
proving the dev's assumption incorrect, but when I wrote the dev, he never
replied back to me, and never cared that I had bought the product but was
having an issue. suffice it to say, Finally, I took it up with Apple. They
gave me the whole shenanigan of: well, it's not our problem that you bought an
inaccessible app, you should have done your research more thoroughly, blah
blah, blah. I explained to them I did everything! within my power to test the
accessibility before buying, but the dev was totally uncooperative. They still
maintained that it's not their problem, and to get over it young. When I
explained it was $150, all they seemed to be capable of saying was, ouch!
that's a lot, followed by their canded appologies. I finally requested a
refund. As this point, they told me flat out, even if it was music in the
ITunes music store that had been corrupted, the bottom line was, accessibility
not withstanding, quote unquote: we don't refund blind people. That was
literally their exact words, I swear, to, god! We? do not? refund, blind
people! I almost puked when hearing this! I couldn't believe my ears!
Needless to say, I contacted a lawyer her works for the NFB, and we'll just say
he didn't even have to take the case pro-bono. He called them on my behalf,
and well... we'll just say by the end of the day, I had not only a refund, but
I got twice! the amount I initially paid refunded back to me.
Needless to say, people don't wanna F with me, on the level of bad customer
service ediquet, cause believe me: I will! get things done, case closed.
Anyway, my point is, I totally! agree with you that a polacy should be made,
not necessarily to refund people who get inaccessible apps, don't get me wrong,
but at the very! least, one that says in both the IOS app store, as well as the
mac app store, there needs to be a requirement to submit some form of a trial
version of your product. Maybe I'm over-reacting, but come on! $150 later and
now you're gonna tell me you don't refund quote: bl'l'lind people? I'm sorry,
but, that's a crocka, you know what...
Chris.
----- Original Message ----- From: "Steve Holmes" <[email protected]>
To: <[email protected]>
Sent: Sunday, April 21, 2013 5:08 PM
Subject: Re: App Accessibility: Please Read!
I especially like the idea of getting refunds for inaccessible apps. How many
times has someone gone out and bought an app only to find it impossible to use
with VO? That's why I like going to AppleVis to see if there is any mention of
a proposed app before buying. There won't always be something there but worth a
look. AppleVis is an excellent resource for a11y information for the time being.
I tend to agree with the previous poster expressing concerns about an
accessibility rating in a public forum where there are so many people who have
no a11y concerns and this could make an app statistically look less accessible
than it really might be.
On Apr 21, 2013, at 1:35 PM, "J.P." <[email protected]> wrote:
That is an easier way Karen, and valuable as well. I'm not blind to fact you
have different levels of users. There just needs to be improvement. Especially
when it comes to paid apps.
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