Hi,
Each country has different consumer laws where your rights are protected. Since Apple has a centre in a lot of countries. The laws for that country apply. In the example of a $150.00 app isn't accessible or meets the users needs. In Australia you have grounds to get a refund. In fact, I believe there is an link on the Apple web site to permit you to get this refund. I believe the UK has similar laws to Australia. I do not know if the USA has these consumer laws, in protecting your rights. In relation to rating apps or even having a method of tagging if it is accessible. If it is left up to the end-user. Then software houses can game the ranking. This has occurred on any platform where you can rank the application. So it isn't a Apple specific issue I am referring to here. Example: I create an app that claims to be accessible. Then I spend a day ranking it high with the accessibility ranking flag. Result, you cannot trust the ranking system completely. Since Apple provides the libraries to be used by developers. Then I am sure it would be possible to have a script that detects the usage of the libraries for Voice-Over. Then a flag could be raised indicating there is possible accessibility in this app. The only true way to test an app is by a person. Sean On 22/04/2013, at 9:30 AM, "Chris Gilland" <[email protected]> wrote: > I wasn't going to chime in, but when you mentioned about the refund polacy... > allow me to tell you all what Itunes Store Support said once to me. It was > enough to where it almost caused me to boycott and never ever use Apple > products again. > > I bought an app which the dev kept swearing left and right would work with > Voiceover, though didn't offer a trial. I tried making special arrangements > with him for a serial number which he could activate for me for 8 to 12 > hours, just long enough for me to try it, and see if it worked, with the > promise that I'd buy it if it worked. Even still, he refused. This app was > around $150. So, not cheap, to say the very least. I finally bit the bullet > and bought the app on the app store. Not only was it not accessible in the > least, thus proving the dev's assumption incorrect, but when I wrote the dev, > he never replied back to me, and never cared that I had bought the product > but was having an issue. suffice it to say, Finally, I took it up with > Apple. They gave me the whole shenanigan of: well, it's not our problem > that you bought an inaccessible app, you should have done your research more > thoroughly, blah blah, blah. I explained to them I did everything! within my > power to test the accessibility before buying, but the dev was totally > uncooperative. They still maintained that it's not their problem, and to get > over it young. When I explained it was $150, all they seemed to be capable > of saying was, ouch! that's a lot, followed by their canded appologies. I > finally requested a refund. As this point, they told me flat out, even if it > was music in the ITunes music store that had been corrupted, the bottom line > was, accessibility not withstanding, quote unquote: we don't refund blind > people. That was literally their exact words, I swear, to, god! We? do not? > refund, blind people! I almost puked when hearing this! I couldn't believe > my ears! > > Needless to say, I contacted a lawyer her works for the NFB, and we'll just > say he didn't even have to take the case pro-bono. He called them on my > behalf, and well... we'll just say by the end of the day, I had not only a > refund, but I got twice! the amount I initially paid refunded back to me. > > Needless to say, people don't wanna F with me, on the level of bad customer > service ediquet, cause believe me: I will! get things done, case closed. > > Anyway, my point is, I totally! agree with you that a polacy should be made, > not necessarily to refund people who get inaccessible apps, don't get me > wrong, but at the very! least, one that says in both the IOS app store, as > well as the mac app store, there needs to be a requirement to submit some > form of a trial version of your product. Maybe I'm over-reacting, but come > on! $150 later and now you're gonna tell me you don't refund quote: > bl'l'lind people? I'm sorry, but, that's a crocka, you know what... > > Chris. > > ----- Original Message ----- From: "Steve Holmes" <[email protected]> > To: <[email protected]> > Sent: Sunday, April 21, 2013 5:08 PM > Subject: Re: App Accessibility: Please Read! > > > I especially like the idea of getting refunds for inaccessible apps. How many > times has someone gone out and bought an app only to find it impossible to > use with VO? That's why I like going to AppleVis to see if there is any > mention of a proposed app before buying. There won't always be something > there but worth a look. AppleVis is an excellent resource for a11y > information for the time being. > > I tend to agree with the previous poster expressing concerns about an > accessibility rating in a public forum where there are so many people who > have no a11y concerns and this could make an app statistically look less > accessible than it really might be. > > On Apr 21, 2013, at 1:35 PM, "J.P." <[email protected]> wrote: > >> That is an easier way Karen, and valuable as well. I'm not blind to fact you >> have different levels of users. There just needs to be improvement. >> Especially when it comes to paid apps. >> >> -- >> You received this message because you are subscribed to the Google Groups >> "MacVisionaries" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to [email protected]. >> To post to this group, send email to [email protected]. >> Visit this group at http://groups.google.com/group/macvisionaries?hl=en. >> For more options, visit https://groups.google.com/groups/opt_out. >> >> > > -- > You received this message because you are subscribed to the Google Groups > "MacVisionaries" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To post to this group, send email to [email protected]. > Visit this group at http://groups.google.com/group/macvisionaries?hl=en. > For more options, visit https://groups.google.com/groups/opt_out. > > > -- > You received this message because you are subscribed to the Google Groups > "MacVisionaries" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To post to this group, send email to [email protected]. > Visit this group at http://groups.google.com/group/macvisionaries?hl=en. > For more options, visit https://groups.google.com/groups/opt_out. > > -- You received this message because you are subscribed to the Google Groups "MacVisionaries" group. 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