Try turning off your Wi-Fi and then try installing the update again.

Sent from my iPhone

> On Sep 18, 2013, at 5:38 PM, Christine Grassman <[email protected]> 
> wrote:
> 
> It is downloaded; each time I press "install now" (I'm on my fourth try), I 
> get the terms to agree to, hit agree, and get the message that the update is 
> being verified. Then, at some point, it tells me the software update is 
> unavailable. Is this likely a problem on my end, or are their servers being 
> jammed?
> My WiFi connection seems to be just fine. 
> Christine
> 
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