My N800 failed after 4 weeks only. Before that I had all kinds of problems
including random reboots, infinite rebooting after the nokia screen and
crashes. And finally the unit died.

I don't find that to be very tragic. I bought devices before, which turned
out to be broken. But they usually were replaced immediately. My N800
however is now in repair service for 5 weeks! They are "waiting for parts"
and have no idea how much longer it will take. This I find to be
unacceptable and a strong reason not to buy a product from nokia again.

What did you do with your broken units?

Sebi



On 3/13/07, Simon Moore <[EMAIL PROTECTED]> wrote:

 *Current failure rate within the first three months of purchase is 
17.2%(sample size 29, 5 failed)

*We have tested a seven more devices since my last email that have been at
a site for 3 months (including flashing them to latest version, enabling
host mode and flashing a custom kernel), all worked fine and we have one
more failure at another site (version 2, no host mode or custom kernel).

Of the failures 4 are the classic screen failure reported by many and 1
was dead out of the box (continuous reboot).

We only have one 800 which is still working fine.

I have started logging serial numbers to see if there is a higher incident
of failure with certain ones. 3 of the failures have nearly identical serial
numbers (last digit is different), two with similar numbers last number
different are still operational.  The other two failed units I don't have
the serial numbers of.  Leading me to the suspicion that batches of 770s may
be faulty - assuming 770s in the same batch have very close serial numbers
of course not enough data to be conclusive.

I would give out the serial numbers of the ones that have failed but Nokia
are using the serial numbers as a sort of password to their firmware so I
guess they would prefer me not to.  However if anyone wants to send me their
failed unit serial numbers I can see if there is any correlation with serial
numbers we have had fail.

Regards
Simon


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