[mailop] New comment - [#503261] Re: Microsoft holding IPs hostage?

Tue, 07 Jun 2016 10:52:00 -0700 

 There is a new comment in the ticket submitted by Anthony Chiulli to / APSIS   
Comment added by : Dickie LaFlamme  Comment Content:  <div dir="ltr">
<div class="gmail_default" style="font-family:'trebuchet ms',sans-serif">Well 
we first saw the blockage via SNDS's "IP status page" - <span 
style="font-family:arial,sans-serif">Blocked due to user complaints or other 
evidence of spamming.</span>
</div>
<div class="gmail_default" style="font-family:'trebuchet ms',sans-serif"><span 
style="font-family:arial,sans-serif"><br></span></div>
<div class="gmail_default" style="font-family:'trebuchet ms',sans-serif"><span 
style="font-family:arial,sans-serif">Here's one of many diagnostic code we 
received</span></div>
<div class="gmail_default" style="font-family:'trebuchet ms',sans-serif"><span 
style="font-family:arial,sans-serif"><br></span></div>
<div class="gmail_default" style="font-family:'trebuchet ms',sans-serif"><span 
style="font-family:arial,sans-serif"><div class="gmail_default" 
style="font-family:'trebuchet ms',sans-serif">Action: failed<br>
</div>
<div class="gmail_default" style="font-family:'trebuchet 
ms',sans-serif">Status: 5.0.0 (undefined status)</div>
<div class="gmail_default" style="font-family:'trebuchet 
ms',sans-serif">Remote-MTA: dns;<a href="http://mx3.hotmail.com"; 
rel="noreferrer">mx3.hotmail.com</a> (65.55.92.168)</div>
<div class="gmail_default" style="font-family:'trebuchet 
ms',sans-serif">Diagnostic-Code: smtp;550 SC-001 (SNT004-MC3F40) Unfortunately, 
messages from 208.76.62.88 weren't sent. Please contact your Internet service 
provider since part of their network is on our block list. You can also refer 
your provider to <a 
href="http://mail.live.com/mail/troubleshooting.aspx#errors"; 
rel="noreferrer">http://mail.live.com/mail/troubleshooting.aspx#errors</a>.</div>
<div class="gmail_default" style="font-family:'trebuchet 
ms',sans-serif">X-PowerMTA-BounceCategory: other</div></span></div>
</div>
<div class="gmail_extra">
<br><div><div class="gmail_signature"><div dir="ltr"><div><div 
dir="ltr"><div><div dir="ltr"><div><div dir="ltr">
<div 
style="font-size:12.8000001907349px;line-height:17.3333339691162px;color:rgb(51,51,51);padding:0px;margin-bottom:10px"><font>Thanks,
 </font></div>
<div 
style="font-size:12.8000001907349px;line-height:17.3333339691162px;color:rgb(51,51,51);padding:0px;margin-bottom:10px;font-family:Arial,Helvetica,FreeSans,sans-serif">
<a href="http://dyn.com/"; rel="noreferrer" 
style="color:rgb(0,109,175);outline:none" target="_blank"><img alt="Dyn logo, 
Dyn.com" 
src="http://dyn.com/wp-content/uploads/2013/08/dyn-logo-esignature.png"; 
style="border:none"></a>        <a href="http://twitter.com/dyn"; 
rel="noreferrer" style="color:rgb(0,109,175);outline:none" target="_blank"><img 
src="http://dyn.com/wp-content/uploads/2013/08/esignature-icon-dyn-twitter.png"; 
style="border:none"></a><a href="http://twitter.com/dyninc"; rel="noreferrer" 
style="color:rgb(0,109,175);outline:none" target="_blank">   </a><a 
href="http://facebook.com/dyn"; rel="noreferrer" 
style="color:rgb(0,109,175);outline:none" target="_blank"><img alt="Dyn 
facebook account" 
src="http://dyn.com/wp-content/uploads/2013/08/esignature-icon-dyn-facebook.png";
 style="border:none"></a><a href="http://twitter.com/dyninc"; rel="noreferrer" 
style="color:rgb(0,109,175);outline:none" target="_blank">   </a><a 
href="http://linkedin.com/company/dyn"; rel="noreferrer" 
style="color:rgb(0,109,175);outline:none" target="_blank"><img alt="Dyn 
LinkedIn account" 
src="http://dyn.com/wp-content/uploads/2013/08/esignature-icon-dyn-linkedin.png";
 style="border:none"></a>
</div>
<div 
style="font-size:12.8000001907349px;color:rgb(136,136,136);line-height:17.3333339691162px;padding:0px;margin-bottom:10px;font-family:Arial,Helvetica,FreeSans,sans-serif"><span
 style="font-family:'Trebuchet MS';line-height:19.5px"><font 
color="#000000"><span style="background-color:rgb(255,249,37)">Dickie 
LaFlamme</span></font><font color="#333333"> / </font><font 
color="#666666">Deliverability Specialist </font><font color="#333333"> 
</font><br><span style="color:rgb(102,102,102)"><img alt="" 
src="http://dyn.com/wp-content/uploads/2013/08/esignature-icon-phone.png"; 
style="border:0px"> +1 603-296-1952</span></span></div>
</div></div></div></div></div></div></div></div></div>
<br><div class="gmail_quote"></div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, Jun 7, 2016 at 1:36 PM, Anthony Chiulli <span dir="ltr">&lt;<a 
href="mailto:achiu...@salesforce.com"; target="_blank" 
rel="noreferrer">achiu...@salesforce.com</a>&gt;</span> wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc 
solid;padding-left:1ex">
<div dir="ltr"><div class="gmail_default" 
style="font-family:tahoma,sans-serif">What error code are you receiving back 
from blocked mail?</div></div>
<div class="gmail_extra">
<br><div><div><div dir="ltr"><div><div dir="ltr"><div dir="ltr"><div 
dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div 
dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div 
dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div 
dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div 
dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr">







<div style="margin:0in 0in 
0.0001pt;color:rgb(0,0,0);font-family:Calibri,sans-serif;font-size:14px;line-height:15pt"><font
 style="font-size:12px"><b>ANTHONY CHIULLI</b></font></div>
<div style="margin:0in 0in 
0.0001pt;font-family:Calibri,sans-serif;font-size:14px;line-height:15pt"><font 
style="font-size:12px"><font color="#000000">Senior Consultant, Deliverability 
Services</font></font></div>
<div style="margin:0in 0in 
0.0001pt;font-family:Calibri,sans-serif;font-size:14px;line-height:15pt"><span 
style="color:rgb(0,0,0);font-size:12px;font-family:Arial;line-height:15pt">Salesforce</span></div>
<div style="margin:0in 0in 
0.0001pt;color:rgb(0,0,0);font-family:Calibri,sans-serif;font-size:14px;line-height:15pt"><font
 style="font-size:12px">Mobile: <a target="_blank" 
rel="noreferrer">303.817.6506</a></font></div>
</div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
<br><div class="gmail_quote">
<div><div class="h5">On Tue, Jun 7, 2016 at 11:26 AM, Dickie LaFlamme <span 
dir="ltr">&lt;<a href="mailto:rlafla...@dyn.com"; target="_blank" 
rel="noreferrer">rlafla...@dyn.com</a>&gt;</span> wrote:<br>
</div></div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc 
solid;padding-left:1ex">
<div><div class="h5">
<div dir="ltr">
<div class="gmail_default" style="font-family:'trebuchet ms',sans-serif">
<div style="font-family:arial,sans-serif;font-size:12.8px">We recently 
experienced a customer ranges of IPs being blocked at Microsoft, and haven't a 
clue as to why.</div>
<div style="font-family:arial,sans-serif;font-size:12.8px">Details are below, 
but I'm wondering if others are running into the same issue:</div>
<div style="font-family:arial,sans-serif;font-size:12.8px">- Customers IPs are 
208.76.62.[83-88]. Understandably, SenderScore isn't the end all be all, but 
all scores are 97 with the only outlier being 94. Our Google Postmaster tool 
has reported Green/Yellow for over 120 days.</div>
<div style="font-family:arial,sans-serif;font-size:12.8px">- This customer is a 
high quality sender who has been making strides toward becoming even that much 
better by focusing on key deliverability metrics.<br>
</div>
<div style="font-family:arial,sans-serif;font-size:12.8px">- We've reviewed 
this range of IPs via SNDS vigorously. For 89 days of data, there's not a 
single day where complaints are &lt; 0.1%. Over these 89 days, 6.5 million 
messages have been sent, and over this time, only 8 trap hits occurred from 
list attrition. We've had these IPs in their feedback loop since inception and 
no spike or gradual increase has occurred in this time.</div>
<div style="font-family:arial,sans-serif;font-size:12.8px">- We asked for a 
reasoning why, and after some stock responses, we received a note back that 
they could not discuss the matter of the block.</div>
<div style="font-family:arial,sans-serif;font-size:12.8px">We've needed a 
closer look at this by Microsoft but are at a dead end. I'm asking if anyone 
here has any avenue we can try to reach out to, or ideas as we need to get 
insight but haven't got any answers.</div>
<div style="font-family:arial,sans-serif;font-size:12.8px">Thanks,</div>
<div style="font-family:arial,sans-serif;font-size:12.8px">Dickie LaFlamme / 
Deliverability Specialist / Dyn</div>
</div>
<div><div>
</div></div>
</div>
<br>
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</blockquote>
</div>
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</div>
</blockquote>

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</blockquote></div>

Attachments :
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href='http://portal.apsis.com/helpdesk/attachments/4027200247'>msg-18257-335.txt</a>



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